Complaint Review: Superior Asset Management.inc - Fort Walton Beach Florida

What the Superior employee said is true regarding the law. However, this agency does not comply with the requirements of the Fair Debt Collection Practices Act. I had an account with ATT which terminated March 1, 2004, which I paid in full. I began receiving calls that I owed an early termination fee. I disputed this with ATT and a pattern began: They would refer me to one collection agency, I would ask for verification of the debt (which was nonexistent since I paid the account in full) and offer to send copies of my paper trail. I would never hear back from the collection agency. Then, about three or four months later, a new collection agency would write to me that they had been assigned this account. Again, I would require verification, and receive no response. This happened three times. Now SAM gets into the act. I never received a single letter or a single phone call. Suddenly I see that they have placed this nonexistent debt on my credit report as a public record! Under the new Fair and Accurate Credit Transactions Act (FACT), a collection agency is now required by law to allow the consumer to dispute an alleged debt directly with them, and they must investigate and verify the validity of the debt. They are prohibitied from placing any information on a consumer's credit report during this process. The employee who defended the ethics of his employer is apparently unaware of the fact that this is an old (and illegal) tactic -- deliberately placing information on a consumer's credit report to deliberately lower that consumer's credit score, and using that as a lever to force the consumer to part with money. In some states this is legally classified as the felony of extortion and do do this across state lines makes it a federal crime. To anyone who has been a victim of Superior Asset Management, I strongly urge the following: 1. Do not use the phone, correspond by certified mail. 2. If they have a legitimate claim and they have placed a collection account on your credit report, DO NOT PAY THEM ONE RED CENT unless they take it off. Make them send you a letter promising to remove the negative information on receipt of payment before you pay. If they don't want to admit to wrongdoing in writing, allow them to phrase the letter: "Do to the extenuating circumstances of this situation, we agree that the information should be deleted." 3. If they don't cooperate with the removal of the information, tell them to drop dead. The collection acount will only lower your credit score about 40 points, and three or four months of paying all of your bills on time will bring it back up. Also, if you have high credit card debt, instead of paying SAM, use the money to pay a cards down as that will also raise your score. IN SHORT, IF THEY DON'T DELETE THE INFORMATION, THERE IS NO BASIS FOR DISCUSSION. 4. If they have reported you erroneously, and you have informed them of this and they haven't removed the defamatory info from your report, or they place information without giving you a chance to dispute, file a formal complaint with the Federal Trade Commission at www.ftc.gov. They will investigate, and if your complaint is valid, they will fine SAM. If they get enough complaints, they will shut them down.

I do not owe and debts to Superior, nor have I ever. I work at a mortgage company, and have had to deal with this agency in trying to assist my clients in paying off debts by refinancing their homes. This agency REFUSED to send any letter for the purpose of paying off our borrower's debt. I sent in a request with authorization from our client, and was told by the incompetent Mende or whatever her pen-name is that they do not, under any cicumstances send letter to pay-off debts. But, if our client was to pay, they would offer a satisfaction of debt letter. Ya right, not goingto let my client hold his breath for that. They don't care that they have a debtor willing to pay in full- they'd rather be a bunch of lazy -asses instead of doing what they were hired to do- COLLECT. I suggested our client request a validation of debt letter himself- this stupid woman says that they sent an initial notification to him, and that they would send nothing else, even if requested. YA- violation of fair debt collection act- they MUST validate and provide proof of debt when requested by the debtor. TO ALL SAM agents- Just because you are ignorant and say you don't have to do things, doesn't mean there aren't laws saying the opposite. Saying you don't need to do something doesn't make it true. P.S- ARE ALL OF YOUR EMPLOYEES NEW? THEY ALL SAY THAT FOR SOME REASON- GOOD EXCUSES FOR BEING DUMB

...to whom it may concern... ..I am a current employee of aforementioned Superior Asset Management...MBNA owns all accounts collected on by Superior...We in no way purchase these debts....we adhere strictly to any and all guidelines set by the FDCPA...we are not customer service..we are bill collectors...while I honestly feel that MBNA is a dishonest, misleading and questionable creditor,they hold legal high ground in any and all cases..:ie your "terms and conditions of card member agreement" which is a legal and binding contract. It is not my job to speculate on what occured prior to the "Debtors" account being placed with my agency....This propaganda being preached on this site concerning my company is slanted and biased...consider the source...disgruntled former employees and angry debtors...in regards to the "removal from the credit report"...everyone has 30 days from placement to dispute or pay,to prevent my agency from reporting at all...MBNA reports prior to placement and once reported,can be removed only by them,or one of the three major credit reporting agencys...and there you have it...the truth and nothing but... ..sincerely..

...to whom it may concern... ..I am a current employee of aforementioned Superior Asset Management...MBNA owns all accounts collected on by Superior...We in no way purchase these debts....we adhere strictly to any and all guidelines set by the FDCPA...we are not customer service..we are bill collectors...while I honestly feel that MBNA is a dishonest, misleading and questionable creditor,they hold legal high ground in any and all cases..:ie your "terms and conditions of card member agreement" which is a legal and binding contract. It is not my job to speculate on what occured prior to the "Debtors" account being placed with my agency....This propaganda being preached on this site concerning my company is slanted and biased...consider the source...disgruntled former employees and angry debtors...in regards to the "removal from the credit report"...everyone has 30 days from placement to dispute or pay,to prevent my agency from reporting at all...MBNA reports prior to placement and once reported,can be removed only by them,or one of the three major credit reporting agencys...and there you have it...the truth and nothing but... ..sincerely..

...to whom it may concern... ..I am a current employee of aforementioned Superior Asset Management...MBNA owns all accounts collected on by Superior...We in no way purchase these debts....we adhere strictly to any and all guidelines set by the FDCPA...we are not customer service..we are bill collectors...while I honestly feel that MBNA is a dishonest, misleading and questionable creditor,they hold legal high ground in any and all cases..:ie your "terms and conditions of card member agreement" which is a legal and binding contract. It is not my job to speculate on what occured prior to the "Debtors" account being placed with my agency....This propaganda being preached on this site concerning my company is slanted and biased...consider the source...disgruntled former employees and angry debtors...in regards to the "removal from the credit report"...everyone has 30 days from placement to dispute or pay,to prevent my agency from reporting at all...MBNA reports prior to placement and once reported,can be removed only by them,or one of the three major credit reporting agencys...and there you have it...the truth and nothing but... ..sincerely..

...to whom it may concern... ..I am a current employee of aforementioned Superior Asset Management...MBNA owns all accounts collected on by Superior...We in no way purchase these debts....we adhere strictly to any and all guidelines set by the FDCPA...we are not customer service..we are bill collectors...while I honestly feel that MBNA is a dishonest, misleading and questionable creditor,they hold legal high ground in any and all cases..:ie your "terms and conditions of card member agreement" which is a legal and binding contract. It is not my job to speculate on what occured prior to the "Debtors" account being placed with my agency....This propaganda being preached on this site concerning my company is slanted and biased...consider the source...disgruntled former employees and angry debtors...in regards to the "removal from the credit report"...everyone has 30 days from placement to dispute or pay,to prevent my agency from reporting at all...MBNA reports prior to placement and once reported,can be removed only by them,or one of the three major credit reporting agencys...and there you have it...the truth and nothing but... ..sincerely..