Charity
Alpharetta,#2Consumer Comment
Sat, December 06, 2003
I too am a victim of this scam. I talked with Eric who called me and explained this credit card with a $2000 limit for a one time fee of $299. He stated that the money would be withdrawn from my checking account on a day that I chose. I stated Dec. 1st. He then went on to tell me I had three business days to change my mind. At no time did he say it was non refundable. This call took place on November 24. After a couple of days I decided it probably isn't a good idea to get this card so I called on Nov. 28 to cancel this transaction. I spoke with a woman who stated that hadn't received my file yet. I explained I didn't want this credit card and to please note my file. She asked that I call back on the 1st or 2nd of Decemember to make sure this was done. I called on Decemember 2nd and spoke with Dana Thompson. I explained I had called on November 28 and that I didn't want this offer. Dana stated it had not been noted and that she would not the file. She stated that I had nothing to worry about and assured me that the transaction had been voided. The very next day my checking account was debited for $ 299. I immediately called back and asked to speak with Dana Thompson again. Dana got on the phone and I asked her why my account had been debited. Dana then stated to me that they had no record of me calling. I then asked to speak with her supervisor at which time she put me on hold for over an hour. At this time Jessica Daniels got on the phone. I explained that I had called on Nov. 28th and Dec. 2nd to cancel my order. Jessica told me that it was too late and that she could do nothing for me. At this time I got upset and explained I had called on Nov. 28th. She all but called me a liar and transfered me to another supervisor who didn't give his name. He explained that I was SOL. He went on to say that if he had gotten my call first he wouldn't have done anything to help me. Needless to say these people were very rude. I immediately called my bank and I'm in the process of disputing the charges againest my account. If you come across this same scam please hang up and explain you want your name removed from their calling list.
I also see where an employee spoke up for this company. Well I have two words for you Mary......SHUT UP!!!! I understood everything clearly that Eric stated to me and he stated I had three days to change my mind. I understood fully and did change my mind. You guys are the misunderstood ones. You will get whats coming to you.
Thank you