- Report: #611975
Complaint Review: SuperMedia - Tacoma Washington
Reported By:
BMS -
Tacoma, Washington, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
SuperMedia
Tacoma, Washington, United States of America
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SuperMedia Supermedia I have had a very poor business experience with "Supermedia". Tacoma, Washington
I have had a very poor business experience with "Supermedia". I don't want to have to pay you to listen to all of the many errors that they have made. I am still trying to get them to reimburse me for $700 of over-charges. This has been going on for months. Please post this review to as many review sites as possible:
I decided to take a much closer look at our marketing efforts. One of these efforts included the decision to try "Superpages.com." I was given plenty of promises and even decided to have them produce a short video for our www/superpages.com ad. I never post reviews but this one might help others from making the same mistake. My main contact rep was Eden Pond. This was nothing but a game to him. The culture at Supermedia (the entity that handles Superpages.com) is callous. Mr. Pond and Supermedia stole $700 from me. Looks like I have to file a claim or something. I have since cancelled my account and I will spend those ad budget dollars at Google or Dex. I have spent 200 hours dealing with Superpages. Trust me - run. You don't want to waste money and time here. And how many "clicks" to our website in the last 6 months? About 10. And it isn't that they called us instead. Superpages.com didn't even list our phone number!
1 Updates & Rebuttals
Idearc
Middleton,Massachusetts,
U.S.A.
customer service
#2UPDATE Employee
Wed, June 09, 2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: [email protected]
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