- Report: #399287
Complaint Review: Supreme Brands - La Jolla California
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Author Confirmed
Why?
Supreme Brands
941 Pearl St # 27 La Jolla, 92037 California, U.S.A.
Phone:
888-513-5775
Web:
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Supreme Brands Trial 15 days 4.95 s/h turns into no one answering the phone a billing billed for 78.91 La Jolla California
I saw this email and they were offering Acai like seen on Ophra for $4.95 free trial just pay shipping/handling of $4.95 now you try to cancel and you call the number and you ask for customer service but no one ever picks up they have you on hold. I do not want them to charge my checking account and I dont know what to do.
Doreen garcia
Huntington Park, California
U.S.A.
Doreen garcia
Huntington Park, California
U.S.A.
1 Updates & Rebuttals
Callcenterinsider
Toledo,Ohio,
U.S.A.
Call during off hours if you do not like to hold on the phone.
#2UPDATE Employee
Wed, December 10, 2008
I work at the call center that takes these calls. We have people on the phones 24 hours a day. It is true at peak times of the day (between noon and 4 or 5) the call volume can get a bit heavy and the hold time can be quite a while. If you do not have the time to be on hold, then call in on off-peak times. The best is between 8-11PM or early in the morning between 7-9AM. If you are up at all on 3rd shift, all the better as calls are virtually always picked right up. I can tell you that the cancellation process takes about 2 minutes or so and is very painless.
