- Report: #1123069
Complaint Review: Sure Payroll - Glenview, IL 60025 Select State/Province
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Author Not Confirmed
Why?
Sure Payroll
2350 Ravine Way, Suite 100 Glenview, IL 60025, Select State/Province, USA
Phone:
877.954.7873
Web:
www.surepayroll.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sure Payroll Paychex Beware they will steal from you and charge extra Glenview ill
I have tried multiple times to cancel service with this company yet for almost a year after my business has been closed they still continue to take money from my account. I asked fro a supervisor and was put on hold forever and they were the most rude customer service people I have ever dealt with in my life. They continue to charge my business account and will not stop and refund me. They say they are part of PayChex but dont have even close to the same service or quality people to help.
1 Updates & Rebuttals
Lori Bolas
Glenvierw,Illinois,
Sorry to Hear This
#2UPDATE Employee
Thu, February 13, 2014
I'm very sorry to hear about this situation and would love to help. We do have a termination policy that includes completing documentation as to how a customer would like us to handle reporting, W-2s and other tax related issues. Until the customer completes this form a minimum service fee is charged. Because we automatically pay and file payroll taxes for our customers we are required to follow certain procedures. Our customer service is extremely important to us and that is part of the reason that the Better Business Bureau gives us such a high rating (A+). I'd like to help. Please reach out to me at [email protected].
