- Report: #1280230
Complaint Review: sweetpaulaspods.com - SOUTH LAKE TAHOE, CA California
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Author Confirmed
Why?
sweetpaulaspods.com
SOUTH LAKE TAHOE, CA, 96150 California, USA
Web:
http://www.sweetpaulaspods.com
Categories:
Business Rating:
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sweetpaulaspods.com, Sweet Paula, Sweetpaulaspods, Sweet Paula's Pods Scammer, Liar SOUTH LAKE TAHOE, CA California
I was unhappy with my order and after sending Sweet Paula at least 6 emails, I never got a return email, ever.
I read this on her website (copied and pasted word for word): "PAYMENT
All prices quoted are in US dollars.
We accept payment with all major credit/debit cards through Authorize.net, a leading merchant processing gateway.
Please contact me if needing to pay with a money order, or if you have questions about using other forms of payment.
If for some reason you are not happy with your order, we offer refunds. Just send the product back and we will refund on everything but shipping costs"
On 1/6, I mailed the box back to the return address on the box (i sent the box back USPS "signature required") due to the fact that this is the only address ever provided by Sweet Paula and when it arrived at the Lake Taho destination, USPS stated the address as "Notice Left (No Secure Location Available"). The box is still in Lake Taho today 1/15.
I paid to have the box shipped priority express 1-2 day shipping and she waited 2 days to send the box out, (when her website states the times and days for packages to be shipped) after the package didn't arrive when I needed it here, I then emailed her stating I no longer needed the "express" shipping (with plenty of time for her to change the shipping or to at least reply back to my email) and she then sent it out express and charged me the extra $30 anyway (no reply email from Sweet Paula).
By now I have spent $50 on shipping and I haven't even received the box back yet, or a refund, or even one return email from Sweet, Sweet, Paula.
Here is another copied portion from her website regarding shipping:
"SHIPPING
We ship to everywhere in the USA with priority or express shipping.
Cost of Shipping & Handling:
$8 Priority (2-5 Days)
$30 Express (1-2 Days)
Most Express are overnight delivery, but sometimes it takes two days if you live in a small town, etc.
We ship same day before 11am PST on weekdays (Mon-Fri)."
I did get 2 emails from sweetpaula, but they were never in regards to any of my questions, in fact they were never acknowleging I ever sent her an email with a question, ever. It's funny because at the bottom of her automated emails she sent, there is this paragraph (copied from an email I received stating my order was shipped) here:
"Thank you for your business. If there’s anything we can do to improve your experience, please let us know!
SweetPaulasPods
Phone:
Email: [email protected]
Website: [sweetpaulaspods.com]sweetpaulaspods.com"
It's funny, because I never noticed before that there is no phone number!
I received 2 emails from sweetpaula both stating my order was shipped, one on 12/29 and the other on 12/31, because actually, she didn't mail out my order until 2 days later, even though the email she sent me on 12/29 states it was mailed that day.
I never got angry, I was always more than polite with sweetpaula and she still never acknowleged me and she still hasn't, even after I emailed her just yesterday, asking her to either email me back and help me get a refund, or I would file a Ripoff Report, take it up with the credit card company and even speak to my lawyer about it. This is the first and only email I have sent that sounded angry, because I am mad now, because now I know Sweet Paula has no intention of refunding my money, or returning my emails.
Look, I followed all of your guidlines, I was more than polite. I gave you plenty enough time to reply and still I am here minus at least $394.99 and it's gonna go up from there because of more shipping costs.
Why do you say all of these sweet and polite things on your website, but don't mean a word of it?
Sweet Paula, The box is still there at the post office. You can just sign for it and refund my money and I will make sure everything I said here is followed up correctly.
Sweet Paula, I am not here to hurt you, I just need that money back, please. You shouldn't offer returns if you don't plan on following through with it.
I will not let this go. I will do everything in my power to get my refund (all of it)
3 Updates & Rebuttals
keikee
Charleston,South Carolina,
USA
Have you heard anything since....
#2Consumer Suggestion
Thu, September 15, 2016
Mean 777, I was wondering whether you'd gotten any more feedback from Paula since your bank recouped your money from her. I'd love to know. I just posted a report about my experience....
meanmonkey777
Overland Park,Kansas,
USA
Same thing just happned to me
#3Consumer Comment
Fri, July 01, 2016
I just had the same story happen to me. I filed a reprot here as well, but I was able to get my money back by contacting my bank and disputing the charge. I explained that I never recieved the item and gave them permission to go after her for the funds and permission to press charges. Go to your bank and do the same. It may be too late, but its worth a shot.
Notalyingthief
Beach,California,
USA
She did it to me as well
#4Consumer Comment
Thu, January 21, 2016
Sweet Paula has done the same to me just recently as well. I also filed a report. From doing research on her business practices this looks like a normal cycle for Paula. Every couple months or so there appears to be a streak of her just taking people's money and never sending product or never responding to any messages or sending pretty ill described items that don't match website descriptions and ignoring refund requests as promised. It's an interesting strategy she's got. If people are sending her over 100 dollars an order average and she gets multiple orders a day (how else would she "overlook" or "miss" the many emails those of us who get scammed send her?) this woman is making bank. Or actually, stealing bank. That's a lot of money to just steal. So then she has enough customers who would feel really uncomfortable complaining for more reasons then one or more than enough customers left that didn't make it into her last "rip-off" cycle that she is able to keep shop open and still make great money with little fall out. She obviously has no care or idea to even know who her longtime loyal customers are because she gets so many orders. That is why the people who are repeat customers get so shocked and hurt when they finally rotate into her little "cycle of stealing". So don't anyone feel sorry for sweet Paula. She knows exactly what she is doing. She is stealing right in front of everyone's face knowing nothing will happen. That is the sad part. What an awful person / family / business. We should talk because I want my money back too. She is the only person in my whole vast internet shopping life to treat me like this. It is wrong and despicable and the lowest of the low behavior. All that money she takes would easily warrant hiring even a teenager with basic typing skills to do some basic customer service.
