- Report: #177030
Complaint Review: Symantec - Cupertino California
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Author Confirmed
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Symantec
20330 Stevens Creek Boulevard Cupertino, 95014 California, U.S.A.
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Symantec Norton Internet Security 2006 ripoff rebate not paid Cupertino California
Purchased Norton Internet Security 2006 on 10/25/05. Rebate of $15.00 was promised if you were updating a from a previous version. I was upgrading from Norton Internet Security 2004.
I filled out the form, enclosed a copy of my receipt, the UPC code from the box and a copy of the 2004 CD and the sticker with the product key on it.
In about 3 weeks I got a letter saying that I did not enclose proof of owning 2004. Again I sent a copy of the front of the CD, the sticker with the product key and a copy of the front of the 2004 User's Guide. This had to be mailed be to a "Re-submissions" address.
I have heard nothing since that time. They offered the rebate to entice you to buy the product and then don't honor it. That's a poor way to do business.
Amanda
Erlanger, Kentucky
U.S.A.
I filled out the form, enclosed a copy of my receipt, the UPC code from the box and a copy of the 2004 CD and the sticker with the product key on it.
In about 3 weeks I got a letter saying that I did not enclose proof of owning 2004. Again I sent a copy of the front of the CD, the sticker with the product key and a copy of the front of the 2004 User's Guide. This had to be mailed be to a "Re-submissions" address.
I have heard nothing since that time. They offered the rebate to entice you to buy the product and then don't honor it. That's a poor way to do business.
Amanda
Erlanger, Kentucky
U.S.A.
