- Report: #1223102
Complaint Review: Synergy Fitness - Yorkville Location - New York New York
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Author Not Confirmed
Why?
Synergy Fitness - Yorkville Location
1781 Second Avenue New York, 10128 New York, USA
Phone:
212-426-0909
Web:
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Synergy Fitness - Yorkville Location Manager: Suzanne Park Unethically passed on my account to debt collectors twice without contacting me prior New York New York
- I used the 1781 2nd Ave, Synergy Fitness Gym from mid 2010 - mid 2012
- I started training for a Marathon and didn't need to use they gym anymore (I had no malice towards the gym at the time)
- I went in to cancel, which the person behind the desk said was fine - but didn't inform me of the actual process of how to cancel
- Over a year went by without hearing anything - assuming that my cancellation was processed and fine
- I received a letter from a collection agency, Vangroff Williams on 02/07/14 saying that I owed the gym over $564.12 for unpaid fees
- The gym had made no effort to contact me, yet they had all of my correct contact information, which I confirmed, in person, with the Manager Suzanne Park on 2/14/14
- After receiving the letter, I immediately went to the gym to try and figure out the collection issue. I also called the collection agency to dispute the claim
- After talking with the Gym's manager, Suzanne Parks in person, she assured me that she would look into it and help me resolve the situation
- After my original discussion with her, I heard nothing more from either Suzanne or Vengroff Williams after multiple contact attempts. My wife and are saving to buy a house and this would crush my credit if anything happened, so I wanted to sort it out immediately
- Another year went by without hearing anything, until I get another call from a different collection agency, Performance Portfolio on 02/15/15, saying I owed over $1,006.00
- The gym, after trying to collect the first time, hadn't closed my account and had let it accumulate more fees, even after I went above and beyond to solve the payment issue the first time. Again, the gym had made no attempt to contact me before sending my information to the collection agency
- I am not an unreasonable person, I would of settled this matter immediately if the gym had simply reached out the first time I missed a payment
- My billing history with the gym and my credit history in general shows that I pay all of my debts on time
- I have now paid the original amount of $564.12 to Performance Portfolio to put this matter to bed and to avoid any potential credit issues
- I have found this whole experience very unethical, and would like to report these collection practices, in an attempt to receive a refund and to help prevent Synergy from doing the same with other customers
