- Report: #1256540
Complaint Review: Synergy Fitness - Nationwide
Reported By:
Kristin -
East williston, New York, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Synergy Fitness
Nationwide, USA
Web:
N/A
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Business Rating:
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Synergy Fitness Synergy Fitness Astoria Never canceled my membership and kept attempting to charge an old card. Then without any attempt to contact me, tried to charge me 7 times 7 months later and sent me to collection. Astoria New York
Back in December of 2014 I went into the gym and wanted to cancel my membership. They advised me to send a certified letter to the gym stating I wanted to cancel. I sent a letter including a doctors note a few days later. For 7 months I was not charged by the gym or contacted in any way so clearly I believed everything was processed correctly. In July 2015 (7 months later) my credit card was shut off, when I called the credit card company they had told me the reason was because Synergy Fitness was attempting to charge my card 7 times!
Before this, I never received any phone call, emails, or mail regarding my account. Yet, when I signed up originally they called me everyday to sign up with one of their personal trainers, so obviously hey had my phone number correct. Since it took 7 months to find out my account was still active, I had already discarded any paperwork I was holding on to. Since I've been in contact with them regarding the matter they have forwarded my account to collection. Again, they NEVER ONCE tried to contact me about the account, I found out though my CC company.
I just went into the club to speak to a manager and him and his staff were nothing but rude! Accusing me of lying and told me its not their job to call me if there's an issue! They also accused me of just shutting off my credit card so I can't be charged. I just contacted my cc and they explained that my cc was shut off in January due to a security concern, I had nothing to do with the cancelation.
