- Report: #262002
Complaint Review: Systemax Tigerdirect - Port Washington New York
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Systemax Tigerdirect
11 Harbor Park DR Port Washington, 11050-4656 New York, U.S.A.
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Systemax Tigerdirect They sent me a faulty pc from out of the box and will not replace it ripoff Port Washington New York
I purchased a systemax from tiger got one rebate but not the other.
The dang thing came to me with a faulty motherboard and RAM right out of the box!
Dont thier people check anything? Not to mention they had my 2 1 gig sticks of ram in the wrong slots too!
I purchased this in aug of 2006 but I could not use it for 2 weeks + while I waited for the onsite repair (thank goodness I paid for a 3 year extended warrenty)
It came back in 2 weeks but the thing never ran right and constantly crashed either to the desktop or to rebooting.;
Finally it would not start at all had to send it to the shop they wiped my HD and reinstalled xp pro sent it back.
And in less than 2 months back to the shop agin for the same above stated reasons. This time a bad raid controller.
Got it back and, again, less than 2 months is was doa this time a bad psu!
Then just last April I had to send it in again how special it is to be without a computer for months of combined time in less than a year, terrific wouldnt you say?
So they had it in the so called shop where my hard drive is disconnected but not re-connected.
Supposedly it is run through diagnostics but I find that hard to believe as I ran Mem test the other day on my own and find bad RAM!
Could it be that these symptoms have been the shoddy RAM all along?
I mean the symptoms have always been the same since I bought this piece of junk.
It randomly restarts doing nothing, or any thing, or just sitting their idling along.
And when I get up in the morning I have the wonderful message This system has recovered from a serious error!
Another error message I have received more than once is DURING THE CRASH ANALYSIS WE NOTICED THE BASIC INPUT/OUTPUT (BIOS) SYSTEM VERSION ON THIS COMPUTER DOES NOT MATCH THE SPECIFICATIIONS FOR THE PROCESSOR THAT IS INSTALLED ON YOU COMPUTER
However to be fair since I flashed the bios with the latest it has not came back for a couple months now
I have spoken to the Vice President of customer service, and even offered to pay more out of MY POCKET to upgrade this to something that works.
I even offered to take a down grade to a cheesy laptop or just anything that would actually work!
I wonder how anyone could consider this customer service?
I am so disappointed with the lack of concern for me the customer and the lack of backing up thier merchandise I can barley find any words to express myself without cursing.
I would and do expect systemax to just send me another pc that works.
When I mentioned that is what DEll or HP would do they laughlingly told me I am not dealing with Dell or HP I will fix that soon
I have talked to several tech people here in my local area and they say generally systemax pcs are good and reliable but as you can see by the crappy ordeal I have been put through I am NOT being served or treated right.
It would not be quite so bad but I subsist on a veterans dissability and so am on a very fixed income and was counting on having a working pc not like i can run off and buy a replacement too easily.
Lawrence
Helena, Montana
U.S.A.
The dang thing came to me with a faulty motherboard and RAM right out of the box!
Dont thier people check anything? Not to mention they had my 2 1 gig sticks of ram in the wrong slots too!
I purchased this in aug of 2006 but I could not use it for 2 weeks + while I waited for the onsite repair (thank goodness I paid for a 3 year extended warrenty)
It came back in 2 weeks but the thing never ran right and constantly crashed either to the desktop or to rebooting.;
Finally it would not start at all had to send it to the shop they wiped my HD and reinstalled xp pro sent it back.
And in less than 2 months back to the shop agin for the same above stated reasons. This time a bad raid controller.
Got it back and, again, less than 2 months is was doa this time a bad psu!
Then just last April I had to send it in again how special it is to be without a computer for months of combined time in less than a year, terrific wouldnt you say?
So they had it in the so called shop where my hard drive is disconnected but not re-connected.
Supposedly it is run through diagnostics but I find that hard to believe as I ran Mem test the other day on my own and find bad RAM!
Could it be that these symptoms have been the shoddy RAM all along?
I mean the symptoms have always been the same since I bought this piece of junk.
It randomly restarts doing nothing, or any thing, or just sitting their idling along.
And when I get up in the morning I have the wonderful message This system has recovered from a serious error!
Another error message I have received more than once is DURING THE CRASH ANALYSIS WE NOTICED THE BASIC INPUT/OUTPUT (BIOS) SYSTEM VERSION ON THIS COMPUTER DOES NOT MATCH THE SPECIFICATIIONS FOR THE PROCESSOR THAT IS INSTALLED ON YOU COMPUTER
However to be fair since I flashed the bios with the latest it has not came back for a couple months now
I have spoken to the Vice President of customer service, and even offered to pay more out of MY POCKET to upgrade this to something that works.
I even offered to take a down grade to a cheesy laptop or just anything that would actually work!
I wonder how anyone could consider this customer service?
I am so disappointed with the lack of concern for me the customer and the lack of backing up thier merchandise I can barley find any words to express myself without cursing.
I would and do expect systemax to just send me another pc that works.
When I mentioned that is what DEll or HP would do they laughlingly told me I am not dealing with Dell or HP I will fix that soon
I have talked to several tech people here in my local area and they say generally systemax pcs are good and reliable but as you can see by the crappy ordeal I have been put through I am NOT being served or treated right.
It would not be quite so bad but I subsist on a veterans dissability and so am on a very fixed income and was counting on having a working pc not like i can run off and buy a replacement too easily.
Lawrence
Helena, Montana
U.S.A.
1 Updates & Rebuttals
Lawrence
Helena,Montana,
U.S.A.
I predict this fly by night company is going down
#2Author of original report
Sat, July 21, 2007
I called their Public relations person name of Donna dont know last name as she never bothered to return my call (imagine that) Sent an email to the ceo mr Reeds never got an acknowlegement Called the main tech support they are sending an onsite to replace my ram which they should have done that one of the many other times its been at the shop But what the heck this will be the 3rd on site repair not counting the trips to the shop In a bit less than 11 months this junk pile pc has been down for over 2 months of it! Dont they have any pride in their business? OBVIOUSLY NOT
