- Report: #267531
Complaint Review: T-Mobile Wirefly - Nationwide
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T-Mobile Wirefly
www.t-mobile.com; www.wirefly.com Nationwide, U.S.A.
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T-Mobile Wirefly Work Together sloppy sloppy service blaming each other. Ripoff Columbus Ohio
I am writing this here, because it looks like T-Mobile is paying attention to this site--but I can't get through any online means of a complaint on their site.
I elected to order phones through Wirefly because they offered a better deal than T-Mobile--and I gave T-Mobile the opportunity to meet/beat it. The process of credit approval has dragged on for over five days, even though T-Mobile tells me that I am approved with no deposit. Wirefly tells me they cannot move forward without T-Mobile's approval. T-Mobile tells me that approval is Wirefly's responsibility. We went through a whole malarky of faxing various confirmatory documentation to T-Mobile (directly to T-Mobile), due to a fraud alert I have placed on my credit report (all this really requires is a phone call to me to confirm that I am the person who is actually making the purchase). Every day there was a new piece that had to be faxed (who knew that the back of a Social Security card was important) and finally insisting that all of the information had to be faxed from a T-Mobile company store. And every contact with T-Mobile is telling me that Wirefly has nothing to do with them and that credit approval is their job. AND strongly suggesting that I come into a store and order from them (for an additional several hundred $).
Now let's think about this relationship. Wirefly is not making any money from giving away free phones (even if they never rebate a dime). Free phones is not their product. What they are selling is a sophisticated online system of scraping up wireless customers and then delivering them to various wireless companies--T-Mobile included. For this service T-Mobile, and other companies pay them so much per customer. AND since customers that don't hang around aren't much good to them--they don't pay up unless the customer stays with them for a minimum time--which is the function of the rebates at 6 months with a paid up bill as documentation.
As a result of the AG ruling, this payment scheme will be altered--spreading the payments out and making Wirefly less dependent on (financially) beating up customers who opt out early. But now--it would be to T-Mobile's advantage to make Wirefly look bad--maybe customers will use their website to compare--but then return to T-Mobile to shop.
Friend in columbus
columbus, Ohio
U.S.A.
I elected to order phones through Wirefly because they offered a better deal than T-Mobile--and I gave T-Mobile the opportunity to meet/beat it. The process of credit approval has dragged on for over five days, even though T-Mobile tells me that I am approved with no deposit. Wirefly tells me they cannot move forward without T-Mobile's approval. T-Mobile tells me that approval is Wirefly's responsibility. We went through a whole malarky of faxing various confirmatory documentation to T-Mobile (directly to T-Mobile), due to a fraud alert I have placed on my credit report (all this really requires is a phone call to me to confirm that I am the person who is actually making the purchase). Every day there was a new piece that had to be faxed (who knew that the back of a Social Security card was important) and finally insisting that all of the information had to be faxed from a T-Mobile company store. And every contact with T-Mobile is telling me that Wirefly has nothing to do with them and that credit approval is their job. AND strongly suggesting that I come into a store and order from them (for an additional several hundred $).
Now let's think about this relationship. Wirefly is not making any money from giving away free phones (even if they never rebate a dime). Free phones is not their product. What they are selling is a sophisticated online system of scraping up wireless customers and then delivering them to various wireless companies--T-Mobile included. For this service T-Mobile, and other companies pay them so much per customer. AND since customers that don't hang around aren't much good to them--they don't pay up unless the customer stays with them for a minimum time--which is the function of the rebates at 6 months with a paid up bill as documentation.
As a result of the AG ruling, this payment scheme will be altered--spreading the payments out and making Wirefly less dependent on (financially) beating up customers who opt out early. But now--it would be to T-Mobile's advantage to make Wirefly look bad--maybe customers will use their website to compare--but then return to T-Mobile to shop.
Friend in columbus
columbus, Ohio
U.S.A.
2 Updates & Rebuttals
Brandon
Oklahoma City,Oklahoma,
U.S.A.
you are funny
#2UPDATE Employee
Tue, August 21, 2007
first wirefly is a resaler with their own polices like making you wait 6 mo for rebate tmo rebates take about 6 weeks are only $50 and require no additional fees like adding a data plan. second boohoo i had to fax proof of who i was. wow this was done for your protection because you have requested a fraud alert. tmo only accepts this type of fax from a company owned store so an employee can verify id, which is what you requested with a fraud alert. do you want a company to ignore your alert and allow a company who never sees a person and exists only online to be able to create an account in your name. i only see tmo following your wishes and protecting your identity in this
Brandon
Oklahoma City,Oklahoma,
U.S.A.
you are funny
#3UPDATE Employee
Tue, August 21, 2007
first wirefly is a resaler with their own polices like making you wait 6 mo for rebate tmo rebates take about 6 weeks are only $50 and require no additional fees like adding a data plan. second boohoo i had to fax proof of who i was. wow this was done for your protection because you have requested a fraud alert. tmo only accepts this type of fax from a company owned store so an employee can verify id, which is what you requested with a fraud alert. do you want a company to ignore your alert and allow a company who never sees a person and exists only online to be able to create an account in your name. i only see tmo following your wishes and protecting your identity in this
