Yolanda
Bethlehem,#2UPDATE EX-employee responds
Fri, July 22, 2005
Stebe, I am an ex-employee of T-mobile who use to work in the Tech support dept and can tell you for a fact that the problem is with the service in your area and with the problem number. I own two motorola v600's and (knock wood) have yet to have a problem with the phones in the year I have had them. It is true that they have the crappiest exchange phones simply because they are refubrished. Question: did they file a trouble ticket for the number that you are having problems staying connected to? If you are able to call any other number and stay connected then the problem it with that number NOT with your number and don't let them tell you different!! Call them and ask to speak to tech support, file a ticket for the problem number, escalate to a supervisor. They are able to have the ticket escalated at the NOC center. Be as specific as possible with the ticket like telling them exactly where and when the calls are dropping. They send techs out to the area with equipment to test the network. THE PROBLEM IS WITH THE NETWORK, assurt yourself and don't take no for an answer!!! Changeing the number or phone is not going to solve the problem if it is originating from the source and THEY CAN FIND OUT WHY AND RESOLVE IT!!!! Also if they refuse to give you a brand new phone after being with them for three years and purchasing three phones then they do not deserve you as a customer. If you decide to stay with them and are forced to buy another phone I would purchase an unlocked phone from overseas. For the same price as one on t-mobile's phone you can get an excellent phone that will give you must better reception to work with their network. I own a motorola pda from overseas that has better reception than my two v600's, I have always had a signal with this phone no matter where I am. Hope that this helps you.