- Report: #299660
Complaint Review: T-MOBILE - Nationwide
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T-MOBILE
Nationwide, U.S.A.
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T-MOBILE SMS/MMS CHARGES I CAN'T CONTROL INCOMING SMS/MMS TEXT CHARGES, TMOB REFUSES TO CREDIT ACCOUNT Nationwide
*UPDATE Employee: Rebuttal
*Author of original report: T-MOBILE SMS/MMS CHARGES I CAN'T CONTROL INCOMING SMS/MMS TEXT CHARGES, TMOB REFUSES TO CREDIT ACCOUNT
*Consumer Comment: Recycled #? So what!
*Author of original report: RE: Recycled #? So what!
*Author of original report: RE: sms charges
*Author of original report: update on tmobile unsolicited texting charges
I ordered a new phone from amazon, signed up for a new account, received new tel #. The number belonged to someone else and was recycled by TMOB too soon. I was getting frequent sms text messages intended for the previous owner of my number. Complained to TMOB and they credited 30 sms. I liked the number and did not want to change it. After 30 sms credit expired i still kept getting text and picture messages intended for previous owner. Notified all senders and now get less messages but after complaining to TMOB again they refuse to issue credit.
It's not about the money but about the charges i cannot control because of TMOB entrapment sms billing conspiracy. (possibly same with other providers). TMOB is aware of my situation and knows i do not text. Only receive incoming sms intended for someone else. I can control incoming calls but nothing can be done about sms.
B
NJ, New Jersey
U.S.A.
It's not about the money but about the charges i cannot control because of TMOB entrapment sms billing conspiracy. (possibly same with other providers). TMOB is aware of my situation and knows i do not text. Only receive incoming sms intended for someone else. I can control incoming calls but nothing can be done about sms.
B
NJ, New Jersey
U.S.A.
6 Updates & Rebuttals
B
NJ,New Jersey,
U.S.A.
update on tmobile unsolicited texting charges
#2Author of original report
Wed, March 24, 2010
Since i posted this complaint tmobile has implemented a text/email block for prepaid and postpaid accounts. I was told my block is active yet messages slipped through. i had to contact CSl at least 6-8 times to complain. Seems ok for now, not getting any texts.
B
NJ,New Jersey,
U.S.A.
RE: sms charges
#3Author of original report
Wed, February 27, 2008
It's not feasible for me to notify everyone i changed my number. I did notify senders to stop and they did but still a few messages get through every now and then. It's tmobil's problem. My contract ends soon.
B
NJ,New Jersey,
U.S.A.
RE: Recycled #? So what!
#4Author of original report
Tue, February 26, 2008
P l e a s e..... r e a d ....t i t l e...... "T-MOBILE SMS/MMS CHARGES I CAN'T CONTROL...." You are comparing apples and oranges. What does landline have to do with incoming sms/mms charges 101 million (101,000,000) tmobile subscribers cannot control because some messages not intended for them (sent by mistake, misdialed, etc)???!!! I am not upset because tmob gave me recycled number. It was too late to change it when i started getting sms/mms. Changing number does not guarantee i won't be getting sms. I posted my complaint on behalf of everyone who is NOT IGNORANT! and wants to make it better and improve things and not be taken by providers. There should be an option to control incoming messages just like we have control over anything else. I am not a victim. You are the one who needs help with attention disorder. hello....? anything getting through? -------------------- I don't know why you're so upset that T-Mobile gave you a recycled phone number. When was the last time a landline company gave you a brand spanking new number? Maybe when an area code changed!! You should change your phone number. T-Mobile already gave you credits for your inconvience...now it is your turn to do something. Stop acting like a victim and help yourself!
April May
Hixson,Tennessee,
U.S.A.
Recycled #? So what!
#5Consumer Comment
Tue, February 26, 2008
I don't know why you're so upset that T-Mobile gave you a recycled phone number. When was the last time a landline company gave you a brand spanking new number? Maybe when an area code changed!! You should change your phone number. T-Mobile already gave you credits for your inconvience...now it is your turn to do something. Stop acting like a victim and help yourself!
B
NJ,New Jersey,
U.S.A.
T-MOBILE SMS/MMS CHARGES I CAN'T CONTROL INCOMING SMS/MMS TEXT CHARGES, TMOB REFUSES TO CREDIT ACCOUNT
#6Author of original report
Sat, January 19, 2008
IT'S A MONEY MAKING SCHEME ANY TIME ONE CANNOT CONTROL SOMETHING WHICH RESULTS IN PAYING FOR SERVICE, REGARDLESS OF AN AMOUNT, 1 CENT OR 1000$. PENNIES MULTIPLIED BY MILLIONS OF SUBSCRIBERS WHO CANNOT CONTROL SMS/MMS CHARGES. CHANGING PHONE NUMBER DOES NOT GUARANTEE END OF INCOMING MESSAGES.
J Beene
Frisco,Texas,
U.S.A.
Rebuttal
#7UPDATE Employee
Tue, January 15, 2008
In situations like this, we offer to change the phone number. I'm sorry that none of the other numbers we could offer you at that time were to your liking. We have no system in place for restricting these messages as they appear to be legitimate messages to us. It's also simply infeasible to audit a single customer's account each month and issue a credit for "wrong number" texts. I sincerely hope that the unwanted messages have stopped.
