- Report: #193609
Complaint Review: Taco Bell - Roanoke Rapids North Carolina
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Taco Bell
Julian Allsbrook Highway Roanoke Rapids, 27870 North Carolina, U.S.A.
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Taco Bell ripoff at Taco Bell drive thru, not given change Roanoke Rapids North Carolina
I visited the Taco Bell in Roanoke Rapids, NC and went through the drive thru to make my purchase. The total came to $4.04 and I gave the clerk $20.04. She gave me my food (which is usually the last thing they give you after your change) and I drove off. I immediately realized I did not get my $16.00 in change and went directly back into the drive thru line to tell them.
The manager asked me to pull around front or to come in and watch her count the register. I told her I would wait out front. She came out and told me their register was actually $2.00 short. I told her my pocket book was $16.00 short and I wanted my money. I told her I did not care what their register said, someone in Taco Bell had my money and I wanted it back. This was my last $20.00 that I have just wasted for 3 tacos. She said I could talk to the district manager who happened to be there, so he comes out and said well - our register is fine and it is our "policy" that if the register is fine , we cannot refund the money! I could not believe it.
I then told the manager that not only did I not get my change, I never even got a receipt. So he said he would refund me the $4.04 because the "policy" is that if you are not given a receipt, you get it free. I took the $4.04 because otherwise I would be broke. I called a friend who tried to go talk to the manager to get the rest of my money, and he couldn't talk any sense into this manager. Also, the manager NEVER once apologized to me for all this mess. Meanwhile my tacos are saturating the shell and I have cold taco globs to eat instead of fresh tacos and He NEVER ONCE offered to replace that. It finally took a police officer friend of mine to go to the restaurant and say that if the change was not given, someone was going to get arrested because there was a theft. I got my $16 back - it took 2 people and a police officer to get it , but I was determined this was just not right and I could not let it slide.
Warning to people who come to taco bell off I-95 in Roanoke rapids - watch out for this rip off in the Taco Bell drive thru.
belle
roanoke rapids, North Carolina
U.S.A.
The manager asked me to pull around front or to come in and watch her count the register. I told her I would wait out front. She came out and told me their register was actually $2.00 short. I told her my pocket book was $16.00 short and I wanted my money. I told her I did not care what their register said, someone in Taco Bell had my money and I wanted it back. This was my last $20.00 that I have just wasted for 3 tacos. She said I could talk to the district manager who happened to be there, so he comes out and said well - our register is fine and it is our "policy" that if the register is fine , we cannot refund the money! I could not believe it.
I then told the manager that not only did I not get my change, I never even got a receipt. So he said he would refund me the $4.04 because the "policy" is that if you are not given a receipt, you get it free. I took the $4.04 because otherwise I would be broke. I called a friend who tried to go talk to the manager to get the rest of my money, and he couldn't talk any sense into this manager. Also, the manager NEVER once apologized to me for all this mess. Meanwhile my tacos are saturating the shell and I have cold taco globs to eat instead of fresh tacos and He NEVER ONCE offered to replace that. It finally took a police officer friend of mine to go to the restaurant and say that if the change was not given, someone was going to get arrested because there was a theft. I got my $16 back - it took 2 people and a police officer to get it , but I was determined this was just not right and I could not let it slide.
Warning to people who come to taco bell off I-95 in Roanoke rapids - watch out for this rip off in the Taco Bell drive thru.
belle
roanoke rapids, North Carolina
U.S.A.
