Vminjares
San Bernardino,#2Consumer Comment
Thu, November 06, 2008
I too was looking for the Same dvd But in Blue Ray. I finally found it At a target in San Bernardino. That Target Had a Ton Of the dvd versions with the helmet, But only 1 blue ray left. I bought it and was finally happy. I went back to this target just 2 days ago and they still Have the regular Dvd Helmet, At Least 10 that I saw. Maybe you can See if they can Transfer One to your Store. The regular Price Was $24.99. Just a suggestion. The store is on Sterling ave. and Highland Ave in San Bernardino Ca. 92404. I don't know what the store # is Any Ways I hope this helps you.
The Consumerist
Tempe,#3Consumer Comment
Wed, October 22, 2008
So wheres the Bait and Switch? Definition of bait and switch. In retail sales, a bait and switch is a form of fraud in which the party putting forth the fraud lures in customers by advertising a product or service at an unprofitably low price, then reveals to potential customers that the advertised good is not available but that a substitute is. They didn't lie about anything Quantities Limited - a truth you found out that they don't have many. No Rainchecks - once the limited editions (meaning a finite amount) is sold out there are no more. They didn't offer you any other product you don't have a Blu-Ray player so they couldn't switch it to that otherwise you would have to return it. You haven't lost any money so WHERE IS THE RIPOFF? Why didn't you go to another store? Its obviously a fast selling in demand DVD. instead you whine and complain the whole way through when you can go elsewhere to pick it up. So you've been parading around for weeks to get a DVD from Target, when another store or online retailer will have it.
W
San Francisco,#4Author of original report
Wed, October 08, 2008
TARGET Executive Offices (TEO) called back a day later... The TEO rep apologized for ALL of the following: 1) The inadequate and inconsistent performance of in-store TARGET sales associates 2) The inadequate and inconsistent performance of TARGET Customer Experience "supervisors" who abruptly denied my request for a raincheck on the nationally advertised item, once it took more than the time period of the ad for TCE to resolve the matter 3) Various items of misinformation that were *fabricated* and then told to me by some individuals in 1) and 2) above 4) TARGET's internal use of the *same* item # to track both a) the standard retail (available anywhere), two-disc Iron Man Collectors Edition DVD and b) the nationally advertised "TARGET exclusive," "Deluxe," two-disc Iron Man DVD, in Iron Man mask packaging, with TARGET exclusive bonus video (exclusive DVD video content exceeding the standard two-disc retail) 5) 4), above, is what caused the national database to incorrectly indicate units of the TARGET exclusive DVD in-stock, when it was not, and caused at least one TARGET Customer Experience to double check that there wasn't a "manufacturing problem" (because one item # was being used to designate and track two distinctly different items). It was confirmed on Tuesday that there are no more units being shipped to stores and no plans to do so in the near future 6) The refusal of TARGET Customer Experience "supervisors" to creatively solve my request for a price raincheck, by mailing me an in-stove cash value TARGET coupon for the difference in price, should new units of the TARGET exclusive DVD arrive in stores again. Offers and clarifications were made: I was told that a TARGET cash value coupon would be mailed to me, to compensate for the present price difference between the promotion price and the "regular" store price (US$3.00). I was told that there are many customers calling into the stores, on a daily basis, still looking for the exact same item that I am. TEO notes the continued demand for this item and will relay the information to TARGET merchandising, to see if the TARGET exclusive item cannot be made available again, in stores, at some future, but unspecified, date. I pointed out that 4) above amounts to TARGET "baiting-and-switching" itself by using the same part number for two different retail items. It should be no wonder then that customers might feel that TARGET's national ad and first release price promotion was also nothing more than bait-and-switch, because there was never any intention to maintain adequate stock in and or resupply stores during the week of the national ad. It was confirmed that there are no units of the item I want in stock at any local area TARGET store. The response from TEO was what I expected from TARGET Customer Experience, who abruptly became very unreasonable and unaccommodating toward me. I am still very disappointed that I am still not able to buy one unit of the item that was advertised. Until supplies are replenished in stores, I still consider the entire fiasco to be a matter of retail bait-and-switch by TARGET. TARGET still wants to claim that supplies were severely limited and that the exclusive item was intended to be a personal collector's edition. No where in the national ad was the phrase "collectors edition" or "collectors item" used by TARGET. No where did the ad limit sales to "one unit per household" (which is something that TARGET has done in the past with other comparable DVD releases). I think the geniuses in TARGET marketing shot TARGET retail in the foot by not booking/buying more TARGET exclusive DVD quantities from the very beginning. I won't be completely satisfied until the units are back on store shelves and I have purchased one.