- Report: #496855
Complaint Review: Tavos IDProtect - Scotsdale Arizona
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Tavos IDProtect
Scotsdale, Arizona, United States of America
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Tavos IDProtect My account was debited somehow this company said I signed up for something I did not. Called bank, they had a check # assoc. with debit they create their own check #'s debited twice now. Unauthorized debits to my checking account. Had to call bank to find out what it was. They created a check number which has nothing to do with my account and they debited twice. Scotsdale, Arizona
I had a debit to my account of $33.98 with a check number associated with it. I called my bank to indicate that the check number was not from one of my checks as I was on Check # 3878 or something like that and this check # was like 1054. They gave me the name of this Tavos IDProtect and a number associated to call., 1-866-575-0356. The people I contacted said a refund would be in my account no monday, I called on a Friday. On tuesday I called back as I had no refund. The company said I had to go to this website and provide additional information for the refund. While I had them on the phone I tried the website, which did not work. They said it was working fine for them. I asked them to tell me what information they needed and I would give it to them and let them fill the information out. They refused and said they could not help. I called back the next day, while on the phone with them they attempted to debit my account again, resulting this time in a NSF charge to me of $30.00. I asked to speak to their supervisor, they refused to transfer me or give me another number. I have no working email address, no idea how this company got my information and am not even sure if I can stop this from happening again, without closing out my accounts which I have had for 20 years now. Because they are using fictitious check numbers rather than just a wire transfer, the bank cannot just pull the wire. This has to be illegal, federal offense I presume and I don't know where to go to get help. Have reported to BBB. But I would like to prevent someone else from having this occur and prevent further debits from my account, as well. I'm nervous!
