Complaint Review: Taxgroup - New York

 I was recruited by James Atkins with promises that they would provide negotiation and setlement to my irs and state taxes. Which at the time I had no problem with asi had a payment plan in place. After retaining my services and charging my account $500 and agreeing to a payment plan of $300 per month I then was told by Mr. Atkins I should get welcome package in the mail withing days I should fill out and this would help them understand my case better which I had already explained to what samed 3 times while James took note. So needing these papers was just an excuse to buy time to avoid doing nothing for me. After a week I called James left messages emailed numerous time. With no reponse. So I text his cell phone to which he responded very upset and disrespectful because he claims this was uncurtious. I explained to him it's been now two weeks I don't have no docs and I have to either move on if this is not going to help me.

I was in the process of strating a payment plan with the state and already on payment plan with irs in great standing for more than a year by then. James Atkins hisself personally told me to not enter into a state agreement because his firm and attorneys would handle it. I believed it and as a professional I figured he knew what he was talking about. My mistake!.. after a very disrespectful chain of emails from James Atkins I advised him if I cannot get what I was promised then his Taxgroup firm should refund my money. He argued I didn't dyserve it as its his belief I had been prospects for a while by his firm by another employee and that $500 was not going to be refunded. With this understanding realizing I was likely not going to get my money back. I then said to James "I am willing to proceed with another representative of your firm as long as I am not dealth with the rude disrespecting attitude you have.

He emmediately assigned my file to David Cruz whom got on the phone and acting very profesional and nice for the first two conversation. I reached out to David and gave him every absolute peace of document requested of me. He agreed in writting he received. After a few days I said called David reminding him I now had a lien from the the state on my credit that I didn't have when started with them he had received my paper work for all he needed and money was payed and account was set up to be drafted every month for $300 which was my side of the agreement. Yet after days I couldn't get David Cruz to respond to me either email or voicemails. I finally got customer service to give me some info which was that my file was with the attorney whom would be handling it and forwarded my call to her. Mingi Kem was supposinglly the name of which I cannot confirm as there is not much these people told me that turned out to be truth.

Mingi answered my call I explained my frustration and the fact that I was not getting any results and liens on my credit was now going to affect my job. As my insurance as a realtor was at risk. Mingi Kem took a position of superiority she was an attorney and she was not the one whom had told me to sign or not sign this agreement for them to negotiate my taxes with irs or state. Which made no sense as you can see neither James Adkins David Cruz or Mingi Kem so call attorney took responssabelity for what I was paying for. They all defended each other I got rude disrespecting emails from James and David Cruz and Mingi outrageous on the phone David called me emmediately threatening I needed to be very careful how and what tone I dealth with their staff especially Mingi their Lordship attorney. I reminded him I treat people the way I like to be treated and if Mingi felt I was out of line she should have checked her tone as well.

After all her attorney title didnt change the fact my money was paid and no service was provided to me. Call with DAVID Cruz ended when he hangs up on me saying deal with this on your own and don't expect no refunds. I say all this to say they are in to steeling from the situations that we are already in. I never have ran from paying my bills. Proof is irs has been paid for more than a year on time. I sent and email emmediately letting David Cruz know him and taxgroup was a bunch of crooks. I believe their intent was never to do any work they hated the fact that I gave aLl they asked and they couldn't keep charging me with no work done. You are hereby advised do business with Tax group at your own risk. Beware.