Chris Taylor
Louisville,#2UPDATE Employee
Fri, May 22, 2009
Dear Consumer; Thanks to Ripoff Report for allowing this opportunity to respond to the comments of Albert. There are ALWAYS two sides to every story. We understand that it is impossible to satisfy everyone 100%. Over the years the Taylor Family has built thousands and thousands of homes for satisfied customers, a VERY high percentage have taken the time to express their satisfaction to us verbally, in writing and as repeat customers...some have built with Taylor Homes on numerous occasions. Although we're not perfect---NO ONE is. We honestly strive to achieve customer satisfaction through communication (both written and verbal) and building quality homes at affordable prices. This helps our customer obtain good equity in their lifetime investment. Our homes typically appraise for several thousands more that our custoemrs overall investment. Although I can't be certain of the identity of this consumer, I have reviewed our records, and we were unaware of any outstanding issue with this home. I personally invite Albert or any other reader to contact me at 502-582-1800 to discuss this matter further. Taylor Homes stands ready, willing and able to address any legitimate claim that Albert may have. We take customer satisfaction very seriously, perhaps that's why over 50% of our business comes from referrals . Our family has built homes for THOUSANDS of satisfied customers for over 50-Years. Taylor Homes works diligently to satisfy each of our valued customers! We carefully outline what our customers should expect and what their responsibilities are. Taylor Homes, however is not a Turnkey builder. Because Taylor builds homes on land owned by our customers, it is necessary that our customers take on various responsibilities in the home building process. In many cases, our customers build sweat equity and perform a large amount of responsibilities before, during and after the construction process. We understand the value of our customers' hard working dollar, and our business model allows us to offer the most affordable, quality brick homes available. This is demonstrated by our competitively low prices per square feet and consistently high resale values. We maintain all the required licenses in every state and location where we do business. We are fully insured and bonded where required. We are one of the most respected scatter-built homebuilders in the region, and recognitions of our success, workmanship and quality include Professional Builder Magazine, GIANT 400 and other national magazines. Please check with local offices of the Better Business Bureau, including Louisville and several other places where we do business, to see that we are a member in good standing. We are also a member of the National Homebuilders Association and various Chambers of Commerce. Taylor Homes is also an active participant in the communities we build - helping support local events and regional charities. We understand the importance of a respectful partnership between client and builder. Building a home can be a difficult and often stressful experience, and we set out to make it as comfortable and satisfying as possible. We insist that our customers take the time they need to review our contracts and construction information with whomever they choose. We understand this will be a huge investment. For everyone's benefit, theirs and ours, we WANT our customers to have all their questions and concerns addressed. I hope to hear from Albert and any other consumers who have any questions as a result of this report. Chris Taylor President/Chief Operating Officer Taylor Homes (502) 582-1800
Albert
Burlington,#3Author of original report
Fri, September 30, 2005
ps: Kentucky does not require a builder to be licensed or qualified to build a house. A person can show up at your door step and declare themselves a builder. They only need a 12 foot tape measure, a 4 foot level and a sales person that is slicker than snot on a door knob. Thank you Mr. Kentucky Politican and the Lobbiest that support you. Ha! Ha! Ha!