Complaint Review: Taylor Building Corporation of America - Paducah Kentucky

We have now been building with Taylor Homes for 2 years and 4 months. It has been a hellish nightmare. From the beginning when they dug our foundation, it was an additional $20,000 we paid to get this right. The framers were a mexican crew that framed so out of square, this cost us a door for our wine cellar. Taylor wanted to hang a regular door there anyway even though the caulking on the right would be ridiculious. We offered a solution of a glass door hung in the middle and they said they would check with their vendors yeah right! We gave them a price and said we would split it. In my opinion Taylor does not have an eye for detail as stated in his little radio interview on the website. They don't even understand what making concessions mean or keeping your customer happy means.  Our stairwell has so many goosenecks  for the handrail due to the fact they built the ceiling to close to it. We paid out of pocket for someone we hired to complete our stairs. Taylor said they would pay for it but when we said it was more they have not responded, understand this staircase had been attempted by 3 other carpenters. Taylors framers put untreated wood up against concrete. No rubber membranes under doors with wood where concrete was to go...you ask yourself how skilled are the subs they hire?

In a change order after they  did what they call a redraw of our home we paid a professional architect to draw. We stated we wanted a flat ceiling in our garage. We have arched windows in the front of the home by the garage as well. They never changed it and now we have a partial drywall ceiling hanging right in the arch if this window.

We had in our contract marble walls and flooring in the master shower. Taylor turned around and said they meant Marblene, they agreed to give us credits so we could hire it out and now we have tile and are out another $5,000 with their credits, but we are so happy with the quality of these bathroom guys we hired so happy that we did this , you can see the quality difference from the master bath and stairwell alone.

We have gone over all the photos we had taken and found that the expansive ceiling in our basement gameroom was hung on 2 x 4's not 2 x 6's which is why the additional $5,000 we paid for smooth ceiling will never happen there unless it is corrected it looks like the ocean waves. We had another mexican crew laying brick in below zero temeratures. There are missing weep holes, flashing and a brick ledge in most places. What was to be our  beautiful white brick custom home is an embarrassment to usThe thing that bothers us the most is we gave them lists..all of these problems could have been avoided, but then a new contractor came in or it was overlooked and they moved on. 

It also seems that once they get the last substantial draw no one shows, it is like they don't know what to do. I have heard this from the others also building with Taylor Homes.

They called another crew in to clean the brick from all the mud and concrete splatter and found they used a cleaner that turned our white brick yellow and our limestone sills we paid additional $2,600 for that are not even limestone are stained as well.  We were told when we brought this to their attention "well you picked them" Please, these are the samples you gave to us. How were we to know that you would not show us real limestone that you charged on our contract for in pieces, they do not even go the length of the window. Or the hip roof charge of $2,600 that was never an add on it was in the original plans. 

We asked for white tile with white grout, we never saw a sample...ever...we asked for it numerous times, from Nov 2014 when we signed the contract. I even caught the flooring people trying to tile our HVAC room, he showed me a drawing from Taylor as that was where it was to go. I told him no but he had already ground down our concrete  flooring that was supposed to be protected as we were having it stained. when they installed our flooring it was Ivory tile and white grout.

The crew that came back to repair our flooring as it was cracked we found went to our dock on the property and used lake water to grout our tile, it is green like the lake now. No one was here to tell them there was water in the bath tub and the outside spigots worked. You say we interfere with the building process, well don't you wish we had gone down there when the last trim carpenter was here it would have saved you 20 something new cabinet doors. two pocket doors, and more trim. You also would have been replacing all the hardwood upstairs if we had not questioned putting it in with no HVAC as well.

The painters showed and were painting trim before it was even caulked, when asked they said they had no caulking. They proceeded to step in the trim paint and give us shoe prints all over the stained concrete flooring. We have had 9 superintendants as they quit or get fired, which Taylor will not admit to this, I have all the emails telling us this and who our new super was now going to be. We also recently were told super number 9 quit. We have not been emailed or called as usual as to who the new one is yet.

We have a porch over a pool bath room we paid $23,000  paid in full to put in it has been ripped out and redone numerous times . They don't even put door knobs on your doors, they stuff the holes with paper. Our pool room doors blew open and we had a bird in their crapping all over our drywall and vanity and farm sink. We are paying to heat and cool this house...come on...The newest concrete pour has all the water going towards the house and we now have mold growing in our pool bathroom. Taylor was made aware of this and has done nothing as of yet.

Our entire basement molded last year because they were drywalling and painting in the home with over 90% humidity and had never installed the HVAC. They were ready to lay our 5" maple hardwood when we had our super call the flooring company and stop them as this would have buckled, they agreed. You had a friend of the VP of production bid the  mold job off photos. He had a crew of 2 guys who admitted they were not certified in mold, the owner came out to meet with me as I am very well versed in mold remediation. I explained to him the situation, he agreed with me and told me he was told it was only a small area. He left the job and did not finish. He said Mr. L was a friend of his back in his 84 lumber days and apologized to me. After 101 days of no one working on our home they finally agreed to go with the company we checked out that was certified with a solid reputation complete the remediation.

When we signed the contract Novemeber 2014 we were told 6 to 9 months. We were even okay with 12 to 14 but this is 29 months and we are sick about it. Mr. Taylor will tell you they never give a build time..you do when your selling it. We purchased expensive furnishings based on corporate here last year telling us we were going to close in a few weeks, our newest super did the same thing to us a year later. We have had expensive items in our pole barn with no climate control. 

Since August when the last trim carpenter was here they hired, he decided to remove all our cabinet pulls and center them instead of listening to what "we" told him as there is never a super here onsite when the trades are unless we call them with a problem. He ruined our pocket doors that were re-ordered numerous times and caused damage to the trim and our garage door now will not open. He stated he was new in business and had worked for his dad for years and that this would be done in a day. WOW

Each sub are slobs we spent 18 hours cleaning the house for the first time and have done it 5 times since. No one cares for your property and no one watches these crews either.They put cinder blocks and drywall in all our new tubs, they will tell you if they are scratched they have a guy who can fix it...really?  We have had no one here for months. I have talked to 4 other couples in the surrounding areas also building with them and they are still suffering the same issues we are. You say on your website in your interview: Quality control inspections, an eye for detail . You follow a logical building process like hanging expensive chaneliers when ceilings are not even painted and sending the closet man to hang shelves when walls and trim are not done.

We have had enough. We have given them numerous lists over and over and some things get addressed and others passed by. When we talk to the VP of production he says he will investigate or we hear crickets. They do not care and they are crippled when it comes to communication in my opinion. Mr. Taylor will tell you about their nearly 15,000 homes built and their 2011 ethics award and their BBB rating. This does nothing, We want our home finished. Mr. Taylor? You have never been here , nor have you ever seen our home. Only pictures and the video and that Mr. L. took when he was here as we poured our heart out to him with all our concerns, only telling us they would make it right.

We find out later that unless it is on a change order in writing it does not matter. We are tired of your words that mean nothing...Our home was put on your Face book page with videos as if you are proud. it makes us sick.  I should post my pictures but I am sure you will have them removed from FB. This is real life Taylor Homes and to me you are a joke. I was in the building industry for over 26 years sir...I have never seen anything like this...We want to move into our Quality Brick home built by someone who understands, cares and delivers quality. This to me is Definetly NOT Taylor Homes.