- Report: #111903
Complaint Review: TCA Fulfillment Services - New Rochelle New York
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Author Not Confirmed
Why?
TCA Fulfillment Services
145 Huguenot Street New Rochelle, 10801 New York, U.S.A.
Phone:
914-633-0663
Web:
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TCA Fulfillment Services TCA Ripoff Rebate runaround clearly designed to reduce redemtion rates New Rochelle New York
As a long-time user of rebates, I always follow the instructions to the letter and *always* keep copies of my submissions. I was astonished to get a rejection from TCA for a Netgear Router/Adapter bundle I had purchased from Amazon. They claimed the submission was for an "non-qualifying" item.
Of course, the item I purchased did indeed qualify, but they compared it against another offer on the same sheet. I spoke with customer service rep "Jason, Badge 105", who offered only one option for resolution: re-submit via fax. He would not let me speak with a supervisor and he refused to actually review my original submission. He essentially offered re-sumbission via fax as a the only option, and a take-it-or-leave it one at that.
He indicated that a fax resubmission would result in an updated status within 72 hours. I certainly intend to follow up.
I've had great luck with every other rebate offer I've ever submitted. This is the first time I have encountered a redemption firm that is clearly simply trying to make it so hard to redeem that consumers will give up. I'm just getting started with these guys!
Dean
21784, Maryland
U.S.A.
Of course, the item I purchased did indeed qualify, but they compared it against another offer on the same sheet. I spoke with customer service rep "Jason, Badge 105", who offered only one option for resolution: re-submit via fax. He would not let me speak with a supervisor and he refused to actually review my original submission. He essentially offered re-sumbission via fax as a the only option, and a take-it-or-leave it one at that.
He indicated that a fax resubmission would result in an updated status within 72 hours. I certainly intend to follow up.
I've had great luck with every other rebate offer I've ever submitted. This is the first time I have encountered a redemption firm that is clearly simply trying to make it so hard to redeem that consumers will give up. I'm just getting started with these guys!
Dean
21784, Maryland
U.S.A.
