- Report: #788272
Complaint Review: Telecheck Services Inc. - Houston Texas
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Author Confirmed
Why?
Telecheck Services Inc.
5251 Westheimer Houston Houston, 77056 Texas, United States of America
Phone:
(800) 366-2425
Web:
Categories:
Business Rating:
(0)
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Telecheck Services, Inc. TRS Denied Check Writing Privileges Houston, Texas
On March 28, 2011, I was denied check cashing privileges by Telecheck for a $10.00 purchase.
My checking account was fairly new and I only write three or so checks a month.
The $10.00 purchase was for my family (son and wife)to purchase gas as they had running low and I went with them to the gas station. I wrote a check and was denied! We then left the station, ran out of gas, was stranded and I had to walk with them to go to a neighbor's home to get money to purchase gas.
Please note prior that we had just left a grocery store two blocks away and I attempted to write a check $10.00 over my food purchase, and was told that I could not write my check over the actual purchase price of the food I had bought, as this was the first time I had ever written a check to them.
I called the phone number on my denial receipt from the gas station and could not reach anyone except a recording that was directing me to send them my driver's license number, address, utilities receipt, check number, checking account information, etc. I knew that Telecheck was phishing and refused to mail them anything.
10/13/2011 - I called Telecheck-TRS today and finally talked with a representative Shana) who stated that the reason my check was denied was because of a check that I had written to WALMART back on August 15, 2004! She kept asking me the same information that I had given to their computerized inquiries, lied to me stating that she needed more and more information - such as my phone number or a number I could be contacted at, etc. I refused to give her that as these things were not on any check I wrote! After giving me the check number, I know that my check had been Electronically processed by Walmart and returned to me on the date I received my purchases!
She then began hastily telling me that this error had been cleared up one day after I attempted to cash my check back on March 28, 2011!
My checking account was fairly new and I only write three or so checks a month.
The $10.00 purchase was for my family (son and wife)to purchase gas as they had running low and I went with them to the gas station. I wrote a check and was denied! We then left the station, ran out of gas, was stranded and I had to walk with them to go to a neighbor's home to get money to purchase gas.
Please note prior that we had just left a grocery store two blocks away and I attempted to write a check $10.00 over my food purchase, and was told that I could not write my check over the actual purchase price of the food I had bought, as this was the first time I had ever written a check to them.
I called the phone number on my denial receipt from the gas station and could not reach anyone except a recording that was directing me to send them my driver's license number, address, utilities receipt, check number, checking account information, etc. I knew that Telecheck was phishing and refused to mail them anything.
10/13/2011 - I called Telecheck-TRS today and finally talked with a representative Shana) who stated that the reason my check was denied was because of a check that I had written to WALMART back on August 15, 2004! She kept asking me the same information that I had given to their computerized inquiries, lied to me stating that she needed more and more information - such as my phone number or a number I could be contacted at, etc. I refused to give her that as these things were not on any check I wrote! After giving me the check number, I know that my check had been Electronically processed by Walmart and returned to me on the date I received my purchases!
She then began hastily telling me that this error had been cleared up one day after I attempted to cash my check back on March 28, 2011!
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Why
#2Consumer Comment
Thu, October 13, 2011
Why did you need to write a check? Why not just use your Debit Card?
