- Report: #1132138
Complaint Review: Telefonica - Madrid
Reported By:
nicola159nicola -
Kingston upon Thames,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Telefonica
Gran Vía, 28 Madrid, Spain
Phone:
1004
Web:
www.telefonica.es
Categories:
Business Rating:
(0)
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Telefonica Movistar. Stole over 1,000 from my bank account for a line I had cancelled Madrid Spain
I thought I had cancelled my ADSL and line when I moved house. They asked me if I wanted to transfer, but there was already ADSL and a landline where I was going, so I said no.
Without me realising (and in my defence, I suffer from very poor health, so it took a while to sport it, they continued to take the money from my bank for a YEAR after I cancelled it. This happened despite the new occupants of my former property having a new line and ADSL put in.
Having experienced Telefonica thieving money from my bank in the past, I gave them the wrong bank account number, as I intended to pay in the Correos, after establishing the bill was correct.
However, Deutsche bank paid them - without a correct number (it was similar, but I mixed the last 4 digits up), which is, apparently, illegal. Deutsche denied they were given the wrong account number, even though I phoned Telefonica from the bank, in front of their staff, and Telefonica read the account number they had on file - that is, the wrong one.
This complaint is as much about Deutsche as Telefonica. I thought I had protected myself against the theft of money from my account, but Deutsche helped them do it!!!
Nearly a year, several complaints and a denuncia later, I have still not had any money back. Telefonica is a disgrace - but we all know that. How many times have they won the dubious title of 'worst company in the world'? Deutsche bank is no better. They had previously failed to reimburse me for a purchase via the Visa Chargeback process. They lied, provided incorrect forms and were as obtuse as it's possible to be. They would have had to stump up 1,000 euro, but they would have recovered it from the merchant. Jyske bank reimbursed me 2,000 euro for the same purchase (I used to cards) within 3 weeks. That was in Gibraltar, though; a far less lawless country.
Spain is an absolute nightmare for consumers, their court system is a joke, and companies like Telefonica (sorry, but changing your brand name Movistar isn't fooling anyone) and Deutsche bank take the p*ss on a regular basis.
