- Report: #1371368
Complaint Review: TENNECO AUTOMOTIVE OPERATING COMPANY INC - LAKE FOREST Illinois
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Author Confirmed
Why?
TENNECO AUTOMOTIVE OPERATING COMPANY INC
500 N FIELD DR LAKE FOREST, 60045 Illinois, USA
Web:
http://www.tenneco.com
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TENNECO AUTOMOTIVE OPERATING COMPANY INC TENNECO, MONROE, WALKER EXHAUST, AXIOS, RANCHO, DYNOMAX, THRUSH, FRIC-ROT, FONOS, MONROE SHOCKS SUMMER RIDE EVENT $80 PREPAID VISA WILL NOT HONOR PROMOTION LAKE FOREST Illinois
Tenneco is a publicly traded company that provides automotive products throughout the US that includes the brand Monroe Shocks A review of their website states they "share a commitment to helping our customers achieve success." Their values include "Accountability", "Transparency", and "Integrity."
In July of 2016, I purchased 4 shocks through Rockauto.com based on the a promotional event advertised by Tenneco. The promotional event was titled the 2016 US Monroe Summer Ride Event Promotion and a $80 Prepaid Visa with the purchase of 4 shocks.
In August of 2016, I carefully mailed the documentation (certified) and met all of the conditions of the promotion. The documentation included the Complete Terms for the Monroe Summer Ride Event Consumer Promotion, Copy of Sales Receipt, Original UPC bar code from the packageing, and Tenneco Rebate Center pre-submission form. I have copies of all documentation, pictures, envelope, and original certified mail receipt.
I recieve a post card from Tenneco claiming the original UPC bar code was missing. They want the originals as "No Photocopies are Allowed."
Despite a letter and several phone calls to various representatives at Tenneco, they refuse to honor their 2016 US Monroe Summer Ride Event they advertised.
Perhaps, Tenneco may want to include on their website the additional core value "Rip Off" the home mechanic trying to save money on expensive automotive parts. Thank you Tenneco for the helping your customers achieve success by wasting their time and not fulfilling your obligations.
