- Report: #1476127
Complaint Review: The Auto Source - Orlando Florida
Reported By:
Genifer Dasilva -
St Pete , Florida , United States
Submitted:
Updated:
-
Author Confirmed
Why?
The Auto Source
4601 N John Young Pkwy Orlando, 32804 Florida, United States
Phone:
407-629-1994
Web:
https://www.autosourceorlando.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Auto Source Garvin- Dishonest Sales Practice The Auto Source Manager- clearing codes and passing off vehicle as having no issues Dishonest Sales Practices orlando florida
Brought an infinity QX56 on 3/21/2019, everything went good, the sales man Garvin answered all of our questions. Assured us the car is checked for issues, they would not put a car on the lot with problems. They would just send car with issue back to the auction. The car needed two of the seat cover replace, so I returned on Monday 3/25/19, I told Garvin at this time that car had a fan noise the day before. He told me he would hook it up and have it checked. He come back and said there was no codes, everything was ok. Today 3/27/19 I was taking the kids to school and the check engine light came on. My heart sank, I stopped at nearest shop to have the car checked. They came back with codes, approximately 11 codes. The shop told me that they will need to do further inspection to diagnose the problems correctly. They also proceeded to tell me that these code can be cleared and it would take up to 2 weeks for it it pop up again. That often time dealers will clear them long enough to sell the car. I took the care 2 different locations. Not once throughout our time there when we asked did they disclose any issues. Even though we asked more than once. I called the sales guy Garvin on 3/27/19 3:30 pm to let him know the issues I was having with the car, he told me he was at home and would call me.
Today 3/28/19 I spoke with sales Garvin, proceed to tell me the code where not there when they had the car. That I should have brought the warranty. I dreamed of getting this car, I shop for a year to purchase this car. I purchased from this dealer base on all the good reviews. Unfortunately for me, they are not honest. BUYER BEWARE! I will post reviews on other sites and file complaints, I would not want this to happen to anyone else.
