- Report: #1509181
Complaint Review: The Coffee Bean & Tea Leaf - Los Angeles CA
Reported By:
Anonymous -
Pasadena, CA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Coffee Bean & Tea Leaf
5700 Wilshire Blvd Suite 120 Los Angeles, 90036 CA, United States
Phone:
(310) 237-2326
Web:
coffeebean.com
Categories:
Business Rating:
(0)
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The Coffee Bean & Tea Leaf International Coffee & Tea, LLC Coffee Bean stole the money from my family's gift cards Los Angeles CA
My family and I have several Coffee Bean gift cards. Two of my family members wanted to give their money to me because they know I (used to) like Coffee Bean. I emailed customer service to see if they could be combined into one card. Instead of honoring that request, they said that I had improperly accessed other people's (my family's) accounts. They shut down those accounts and zeroed out the gift card balances. They confiscated about $59 of gift card money from us.
I believe it is illegal for them to do this (California law states that the value on a gift card belongs to the beneficiary, not to the issuer), but it's just me against them. After weeks of emails with customer service, they will only return the money if we provide receipts for the gift cards, which we don't have because most of the cards were gifts.
I strongly advise avoiding Coffee Bean--but especially their gift cards. You can expect them to accuse you of fraud, steal your money, and demand to see a receipt to use a gift card.
1 Updates & Rebuttals
Robert
Irvine,California,
United States
So?
#2Consumer Comment
Sat, June 19, 2021
So if we read this correctly. You emailed CBTL about how YOU can get a balance transferred from a card that is not yours..onto your card. And you wonder why they suspect that there may be some fraud involved? Perhaps your relatives should have contacted them asking how to transfer a balance to you.
I emailed customer service to see if they could be combined into one card. Instead of honoring that request, they said that I had improperly accessed other people's (my family's) accounts.
- And just how do they know that they are your family's accounts? And the answer is not "Well I told them it was my relative's account".
I believe it is illegal for them to do this (California law states that the value on a gift card belongs to the beneficiary, not to the issuer)
- That is what they are doing. They want to make sure that you are the legitimate "beneficiary". By your own post if you can prove it you get the money back.
I strongly advise avoiding Coffee Bean--but especially their gift cards. You can expect them to accuse you of fraud, steal your money, and demand to see a receipt to use a gift card.
- Let me fix that statement for you. "You can expect them to accuse you of fraud if you contact them asking how to get the balance of a card that is not yours onto your card."
