The College Prep Center
La Mesa,#2UPDATE Employee
Tue, January 08, 2008
My name is Lori, Dispute Manager of The College Prep Center, thank you for this opportunity to address some concerns of Lorna; We contacted this customer May 2007. While filling out a "Form of Interests", her daughter like other college bound high school students had expressed an interest in taking the ACT/SAT test. Lorna states that she did not order the product. We would not have sent the materials to her had she not agreed to the sale, by giving us the necessary billing and mailing information. In regards to two orders for the same product; it is a rarity for our company to contact our customers more than once. Also it is not uncommon for the software to be addressed to the student, since they will be the one using the product. This customer claims that she received both packages on the same day May 25, 2007. According to the tracking from the U.S. Postal Service, package #1 was delivered to her on May 11, 2007, package #2 on May 19,2007. Yes she notified us June 11, 2007 indicating that she wanted to return the product, which is over the 30 day trial period for the first package. We would like to apologize for the phone conversation she had with the Customer Service Representative. Our company has made quite a few changes in our personnel since her conversation last June. Our current staff adheres to the policies and ethics of The College Prep Center Inc., I only wish they would've been on board at the time of Lorna's call. Hopefully this will help to alleviate any concerns she or anyone else may have in regards to our company's credibility. Thank You....