- Report: #36736
Complaint Review: The Discount Warehouse - Sunrise Florida
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The Discount Warehouse
10092 N.W. 53rd Street Sunrise, 33351 Florida, U.S.A.
Phone:
954-746-8701
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Discount Warehouse (TDW) Sent Me Junk! Sunrise Florida *UPDATE
TDW sent me pallets full of used junk that was supposed to be 3 pallets of SEARS mixed electronics store returns. The items they sent where clearly not from Sears, but from Kmart, Target, Ames, with two items from Sears that looked like they had been used for years. A boombox even had paint spatter on it. When I called to complain, they acknowledged that this was wrong, and have since never denied that these were not the correct pallets.
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Mike Cavallos told me he would investigate and get back with me on 11/18, but never did. Instead, he had Martina tell us that they would give us a $1500 credit. I demanded that they either refund the purchase price of $2500, or send us the correct merchandise. They would do neither. I complained again on 11/22. I spoke with Rafael, and he assigned Alicia to handle it.
She said she would contact me with a resolution on 11/25. She called that morning and said they did not have any Sears mixed electronics pallets at that time, offered $1000 credit and a "good deal" on our next purchase. I reiterated my demand of a complete refund if the merchandise was not available. She said she would talk to Rafael and see what else she could do.
In the meantime, I called on 11/27 to verify that TDW was sold out of the Sears pallets. At that time, Carolina sold me three pallets of Sears Mixed Electronics.
When I contacted Alicia and told her I knew they had the merchandise that they owed me, she acknowledged that they did, but Rafael did not want to send them to me to settle the dispute. She said that he was willing to give me a $2000 credit only after I made another purchase with them. I told her that sounded like blackmail, told her it was unfair, and asked why I would ever want to do business with them again after the way I was being treated. I told her that I would begin to pursue legal avenues to refund the cost of the merchandise plus $501.33 in shipping charges. That was the last encounter I have had with TDW.
Sonya
Lexington, Kentucky
Mike Cavallos told me he would investigate and get back with me on 11/18, but never did. Instead, he had Martina tell us that they would give us a $1500 credit. I demanded that they either refund the purchase price of $2500, or send us the correct merchandise. They would do neither. I complained again on 11/22. I spoke with Rafael, and he assigned Alicia to handle it.
She said she would contact me with a resolution on 11/25. She called that morning and said they did not have any Sears mixed electronics pallets at that time, offered $1000 credit and a "good deal" on our next purchase. I reiterated my demand of a complete refund if the merchandise was not available. She said she would talk to Rafael and see what else she could do.
In the meantime, I called on 11/27 to verify that TDW was sold out of the Sears pallets. At that time, Carolina sold me three pallets of Sears Mixed Electronics.
When I contacted Alicia and told her I knew they had the merchandise that they owed me, she acknowledged that they did, but Rafael did not want to send them to me to settle the dispute. She said that he was willing to give me a $2000 credit only after I made another purchase with them. I told her that sounded like blackmail, told her it was unfair, and asked why I would ever want to do business with them again after the way I was being treated. I told her that I would begin to pursue legal avenues to refund the cost of the merchandise plus $501.33 in shipping charges. That was the last encounter I have had with TDW.
Sonya
Lexington, Kentucky
1 Updates & Rebuttals
Slick
Brownstown,Michigan,
U.S.A.
This is what happens with Ebay fever
#2Consumer Comment
Tue, November 30, 2004
Ok take it from me. I have been in the liquidation business for decades. This is what happens when regular average Joe consumer wants to become a millionaire on Ebay. You buy up pallets of cheap merchandise and think your going to be able to resell all of it. This has never been the case. At best pallets of liquidation are around 30-50% working, if your lucky. We can sell it cheap because we don't go through every box and plug and check all products. If we did we would need more manpower and therefore have to charge you more. Sure we offer discounts on repurchases to someone who was a decent understanding customer, read everything, and agrees that this is how this business works. YOU SHOULD HAVE TAKEN THE 1500 BACK. That was an excellent offer. I never offer half the money back. Geesh. I do make sure people understand fully that they are buying merchadise that is returned for whatever reason. Just as this company has done. People if you don't know how to "refurbish" this stuff don't buy it. Most of the people I sell to are retired men that have a large garage they sit around and fix this stuff up and re-sell it. What can't be fixed from one pallet goes into their inventory and might be useable on the next pallet. That is what the word refurbished means. A faulty wire here. A short there. A broken pot there, a seam undone there. People fix them and sell them when fixed. It's not new. Shelf pulls can be due to defects that don't put the public at risk. The only time people return things that are fine is after Christmas. Some products like these dvd-rw Sansui units we got in just need one wire connected in every unit and they work perfectly. Bam 250.00 a pop. Just for reconnecting a wire. Of course you are NOT going to buy a pallet of all excellent goods for resale that cheap. If you were you would buy from a distributor and pay 10,000 per truckload like the stores do. This is just how it works. People need to understand that it takes money and effort to make money. You want to make a quick buck try making crafts and selling those. Dealing with the generaly public takes a lot of patience. People don't read everything. It's a shame you have put a black mark on this companys name. I tell you this is how the business works. Don't buy from liquidators if you don't have the knowledge and time to fix them. This really steams me up because I hear this story all the time.
