Dallas Native
Dallas,#2Author of original report
Sun, March 18, 2012
I had posted the above complaint here. So even though this particular Grout Medic is now owned by someone else, I would still advise people not to do business with any Grout Medic. They are a franchised company and as noted in my original complaint, when I had complained to the corporate office about the shoddy workmanship that was done by this particular Grout Medic franchise, the corporate office could care less and told me they would not intervene on my behalf.
When I did try attempt to sue The Grout Medic that messed up my bathroom tiles, I found that they only had a P.O. Box, not an actual physical address. As a result, I had no way to serve them with small claims court papers.
Apparently the corportate office will let anyone buy one of their franchises without checking their previous work experience to see if they are able to do quality work. If they had a policy where they did this, all the problems I experienced never would have happened.
sixeightmkw
Wylie,#3REBUTTAL Owner of company
Thu, September 23, 2010
The Grout Medic of McKinney is no longer owned by Allen Butz as he sold the company over the summer. None of his previous employees work for the Grout Medic either.