- Report: #1263042
Complaint Review: The HOME DEPOT - Carmichael California
Reported By:
Alehandro -
Sacramento, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
The HOME DEPOT
6001 Madison Ave Carmichael, 95608 California, USA
Phone:
(916) 344-9600
Web:
http://www.homedepot.com
Categories:
Business Rating:
(0)
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The Home Depot Store credit breached by store employee Carmichael California
Friday, Oct. 2 my wife went to Home Depot (store #0650) to return left overs from our remodel project, the store credit/gift card was issued in aprox. $176 and my wife purchased some laundry detergent for aprox. $15. Next day I went to HD to buy something I needed for aprox. $6 (I have all receipts.) Monday, Oct. 4 I went to HD to get some more materials and with loaded shopping cart stopped at register to pay. To my surprise I found out that that Store Credit/gift card has $0 balance... I asked for a Store Manager and she was able to pull-out transactions from that card. Two of last transactions were made on Oct. 3 and 4 in total amount of $155 by someone in different store #1846, with card being in my possession all the time. Manager suggested to go to that store (in W. Sacramento) because transactions took place there. Next day I went to that Store and spoke to Store Manager. He got transaction info, my info and said that he will speak with Store security to check the surveillance video. Also said that they will call me back probably next day. Since then I did not get any calls from anyone about that matter. Here what I believe that card only could be copied by Store employee (probably by the one on "Returns" register) It's easy to take picture of card (for card # including pin) and keep for customer with high returning balance and issue that (pictured) card. Home Depot Store credit/gift card they issue on returns has exposed pin code on it, very easy to still it and customer is unprotected. Please help to resolve this.
