- Report: #405035
Complaint Review: The Lakeside Collection - NorthBrook Illinois
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Author Confirmed
Why?
The Lakeside Collection
lakeside.com NorthBrook, 60085 Illinois, U.S.A.
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The Lakeside Collection Never order through Lakeside Collections, they ignore their customers emails faxes and never answer their customer service numbers NorthBrook Illinois
Ordered for the first time from The Lakeside Collection, all materials indicate guarantee delivery by Christmas. I ordered 11-8, never received any information items were on back order had to call to find out. I kept checking the status, showed back ordered then showed 12-4 to be shipped then it changed to 12-8 then it just showed back order again. I sent two emails no replies I sent two faxes no replies. I will never order from this company again. Also happened to my sister
Ellie xxxxxxx
El Cajon, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Ellie xxxxxxx
El Cajon, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Melissa M
Bannockburn,Illinois,
U.S.A.
The Lakeside Collection
#2UPDATE Employee
Wed, January 07, 2009
Dear Ellie, I sincerely apologize that your first ordering experience with The Lakeside was not favorable. The experience you outlined is not typical of our service and I'd like to offer you some compensation for the troubles you experienced. Please email me at [email protected], with your account information. Once I receive that information I will contact you to resolve your concerns. I look forward to hearing from you. Melissa Martinez The Lakeside Collection
