- Report: #1271395
Complaint Review: The Money Source and Loancare Servicing Center - Virginia Beach Virginia
Reported By:
Richard M -
los angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Money Source and Loancare Servicing Center
3637 Sentara Way Virginia Beach, 23452 Virginia, USA
Phone:
800-274-6600
Web:
http://www.loancareservicing.com/
Categories:
Business Rating:
(0)
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The Money Source and Loancare Servicing Center The Money Source Inc and LoanCare Servcing Center The Money Source and LoanCare Servicing have kept $3,000 worth of Mortgage payments and will not apply to my loan Virginia Beach Virginia
In July 2015 I refinanced my house with The Money Source Inc and the mortgage contracts came with payment stubs regarding sending the payments to LoanCare Servcing Center with a PO Box address. So I honored contract and sent my payment using my online chase bill bay feature and then the Money Source called me stated they have not recivided the two payment claiming that they are no longer working with the third party company LoanCare Servcing center after I had already sent two payments. The payment were never applied to my home loan and The money souce kept reassuring me over the phone that the matter would be resolved and I would not need to worry. I have sent several emails and called the money souce several times with no results now the The money souce has informed me that it would be my responsableity Loancare servcing center to return the money to me or forward to the Money Source.
I have proof that Loancare has cashed the two checks amounting to $3,000
and now The money source will not give me credit for those two payments and they are assigning me to collections calling my emplyoer to verify my employment. They are also sending me letters stating they are going to take my home away from me!!!
I have made every other payment ontime and prior to this issue I have a history of never being late on my mortage.
The money source Inc is very unorganzied and unprofessional and contiues to make promises to resolve the matter but never takes any action nor communicates with the status nor provides any updates.
It was never made clear to me that I would be responsable to recover those payments from the third party they hired to process payments.
I was just told today by Olisa the collections supervisor
I would not do business with either of these companies and Gotmortgage.com is the company that got me in this mess in the first place.
