- Report: #1428182
Complaint Review: The Money Source inc - Meriden Connecticut
Reported By:
Michael -
Las Vegas, Nevada, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Money Source inc
500 south broad st. suite 100a, meriden, ct Meriden, 06450 Connecticut, United States
Phone:
1-866-867-0330
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Money Source inc Stopped paying my insurance to try and force us to buy their homeowners insurance. Meriden Connecticut
The Money Source inc bought my mortgage another company. Then stopped paying my insurance company. I call to make sure they had the insurance companies correct information, even going as far as having both companies on the phone together to fix the issue. They still never paid the insurance company cause me to lose my insurance coverage. When this happened I decided to pay for my own cover with another company. Then the Money Source sent me an letter saying since I don’t have homeowners insurance any longer that I would have to use their insurance. I sent them proof of my homeowners insurance, but they started charging us $400 more a month for they insurance.
When I called to complain they said they would have to do an inquiry that would take up to 60 days to complete. Once the inquiry was complete after 60 days of elevated mortgage payments they said the the inquiry showed that I did have insurance cover and should be paying the higher rate, but the rate wouldn’t chance until February of the next year. This was in October. When I asked why they weren’t changing it immediately and paying use back for what was already paid, they said " that they took money out of my escrow to pay for me to have their insurance and if have to pay that money back to my escrow. PLEASE PLEASE..... If this company buys your mortgage, fight it! They are thieves and will steal from you. I’m ready to pay any amount to see this company brought to justice.
1 Updates & Rebuttals
Kristi
Melville,New York,
United States
Response for Review
#2UPDATE Employee
Fri, February 09, 2018
Good Afternoon, I am sorry to hear that you are having a difficult time on your account. My name is Kristi Schleicher. I am the VP of Customer Experience here at TMS. I would like to help you moving forward. However, I would need your loan number to look into your account history. Would you be able to contact me directly? My email address is [email protected] and my direct number is 631-454-1942. We pride ourselves in delivering exceptional service. We'd love to speak with you to discuss your experience and make it right. I look forward to working with you.
