Complaint Review: The Pyramid Collection - Chelmsford Massachusetts

Lindsay is right. In addition even if you do op-in, there are security measures in place. If you had used a CC, the Operator would have you tell them the last 4 - digits of the CC you used in that transaction. If you didnt then your claim would be valid and all money would be refunded. In addition, if you used a Debit Card, the Operator would prompt you to enter (through your phones numerical buttons) the last 4 - digits of your Debit Card number. There is no way to screw this up as if any of the steps are not followed the transaction for Shopping Essentials would be void. I receieve many calls like this and I suspect it is because customers such as yourself "forget" to cancel and expect us to take the blame. Listen carefully to what your Operator says.

Sarah, I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened: When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call. After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer. If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs. Below are some of the rules associated with offering the program: -The script must be read verbatim. Altering and offering the script in any way other than how it is presented to us is grounds for termination. -Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents. -Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.) Calls are also monitored and recorded to ensure things like this do not happen. Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would. If you have called us about this, then the person responsible is probably already fired. I just thought I'd let you know how it works. I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future. Regards, Lindsay

Sarah, I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened: When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call. After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer. If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs. Below are some of the rules associated with offering the program: -The script must be read verbatim. Altering and offering the script in any way other than how it is presented to us is grounds for termination. -Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents. -Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.) Calls are also monitored and recorded to ensure things like this do not happen. Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would. If you have called us about this, then the person responsible is probably already fired. I just thought I'd let you know how it works. I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future. Regards, Lindsay

Sarah, I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened: When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call. After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer. If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs. Below are some of the rules associated with offering the program: -The script must be read verbatim. Altering and offering the script in any way other than how it is presented to us is grounds for termination. -Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents. -Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.) Calls are also monitored and recorded to ensure things like this do not happen. Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would. If you have called us about this, then the person responsible is probably already fired. I just thought I'd let you know how it works. I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future. Regards, Lindsay

Sarah, I am a Customer Service Rep at Potpourri Group, and completely understand your concerns. I would just like to give you a glimpse into how this offer is supposed to work, so you might better understand what happened: When ordering via phone we are required to offer the Passport To Fun (now called Shopping Essentials) at the end of every call. After reading a pre-formatted script we must key into the order if the customer has accepted or declined the offer. If the customer accepts the offer, we receive a one-dollar commission. This is an incentive to get us to sell more of the programs. Below are some of the rules associated with offering the program: -The script must be read verbatim. Altering and offering the script in any way other than how it is presented to us is grounds for termination. -Not offering the program but typing that the customer declined the offer is grounds for termination, as it is falsifying company documents. -Offering the program and keying in that the customer accepted the program when they actually DECLINED results in mandatory termination (and possible legal action.) Calls are also monitored and recorded to ensure things like this do not happen. Now, in all fairness, I am friends with many of the operators in my specific call center. The majority of people here are very kind and courteous people who would NEVER consider typing in that a customer accepted the program when they did not, just for a buck. Unforutnately there are some people who are not fit to work at any call center, anywhere, which would. If you have called us about this, then the person responsible is probably already fired. I just thought I'd let you know how it works. I myself, am not a "Passport to Fun" supporter, however, if you know how it works it better helps you to avoid it in the future. Regards, Lindsay