- Report: #985131
Complaint Review: The Pyramid Collection - whitinsville Massachusetts
Reported By:
Amanda -
Wasilla, Alaska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Pyramid Collection
355 Main Street Whitinsville, MA 01588 whitinsville, 01588 Massachusetts, United States of America
Phone:
1-877-756-1628
Web:
http://www.pyramidcollection.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Pyramid Collection Lazy, Rude, Cheap, False, whitinsville, Massachusetts
Highly disappointed in this store and will be doing many reviews on thier customer service. I really liked this company until I recieved a gift and tried to exchange it. THis company is lazy- they never exchanged it. They claimed not to have seen the exchange form. (Even though I wrote on the front and back- and included my number.)
They credited the wrong account and didnt send me my new item or send me my money back. I was on hold for over an hour! Talked to 2 customer service reps and a manager. No one could help- just said they were sorry. Nothing was done.
I will not recommend this company to anyone, which is sad, I thought they had neat clothes. The items I sent back were cheaply made though. Figured I would give it one more chance with an exchange- and this was back in September.. it is now December and still nothing. This company is slow on contacting customers back and does not follow through. The 100% customer satisfaction is a joke.
They credited the wrong account and didnt send me my new item or send me my money back. I was on hold for over an hour! Talked to 2 customer service reps and a manager. No one could help- just said they were sorry. Nothing was done.
I will not recommend this company to anyone, which is sad, I thought they had neat clothes. The items I sent back were cheaply made though. Figured I would give it one more chance with an exchange- and this was back in September.. it is now December and still nothing. This company is slow on contacting customers back and does not follow through. The 100% customer satisfaction is a joke.
