Complaint Review: The Room Place - Rockford Illinois

Once again I've been duped by this company.  Why do I keep going back to this store?  Over the last 10 years I have bouthgt furniture from The Room Place for every room in my house and it has NEVER (NOT EVER) gone without difficulites, misinformation or been just plain lied too. I am so done this time. 

I bought the warranty for my furniture 5 years ago and was supposed to get a refund if not used after 5 years. OK I thought that was a good deal.....NOT SO MUCH!!!  They don't tell you that if you get the refund you have to spend $499.00 or more to be able to use that refund.  (It's apparently in the warranty information packet they give you at the the time of the warranty purchase) Thats how they get you because they don't explain all the details of it when you buy it. Talk about dishonest and sneaky.  Well that was the first thing that set me off.  So we decided to buy a new couch. I called the store and reminded them that my warranty was due for the refund (because I hadn't received it yet) and they said they would take care of it and I would receive it in a credit card form that I had to use at the store,  OK I thought that'll work (still not knowing I had to spend $499 to be able to use my $99.99 credit) So we bought a couch and the couch was over the $499.  I told my salesman about the warranty issue and he said not to worry he would take care of it and I would recieve it in no time.  I had the couch delivereed and a day later received my refund in the mail.  Awesome that was great timing, right? So I thought. 

Furniture delivered on Firday, got the refund in Saturdays mail and went on Monday to have it applied to my purchase.  THIS IS THE BEST PART>>>> when I got there to have them apply my refund to my purchase they said they couldn't because the furniture had already been delivered.  ARE YOU FREEKIN KIDDING ME.......ARE YOU FREEKIN KIDDING ME? They knew I was waiting on my refund it had been discussed with my salesman. I was told not to worry he would take care of it.  I asked to speak to the store manager and of course no one was in and noone was available.  So I track down the sales manager and she took my information down and said the store manager would be in in 2 days and she would contact me.  YEAH RIGHT....no one contacted me so I had to follow up and when I asked for the store manager she wasn't in and wouldn't be in for another 2 days.  SURPRISE!!!  OMG that was enough for me.  Now i was mislead (lied to) by the sales manager.  I am so done with this company.  What is the point of a refund if you have to spend $499 to be able to use it?  All I asked was to have this refund applied to my pruchase and because my furnture had already been delivered it was "store policy" the credit is only applied at time of purchase.  REALLY, I had already discussed this with my salesman and it was suppose to be taken care of.  Otherwise I would have waiting to buy the couch until I got the refund. Now I have a worthless credit and been lied to and duped along the whole process. 

BY THE WAY....they don't have a return policy if you don't like what you bought when it gets to your home to bad so sad you have to come back to the store and pick something else out to be able to use the purchase money.  BUYER BEWARE.  The warranty is not worth it and I will NEVER shop at this place again.  Too bad for them I'm in the middle of a transformation in my home and will be in need of several things after the first of the year. 

NEVER AGAIN