Jodi
Goodyear,#2Author of original report
Sat, June 16, 2007
I had to go as far as to fax the warranty to a consumer law attorney. He agreed with my findings that indeed, the RoomStore was bound to fix the problem. When I reported this to the RoomStore, they replaced the cushions "as a one time courtesy". They can call it whatever they want. Once they heard I had a lawyer who reviewed their contract, they backed off and did what they should have done in the first place! I will NEVER do business with the RoomStore again!
Richard
Carlsbad,#3Consumer Comment
Sat, June 16, 2007
Jodi, The definition of stain per Answers.com; stain (stn) pronunciation v., stained, staining, stains. v.tr. 1. To discolor, soil, or spot. 2. To bring into disrepute; taint or tarnish. 3. To color (glass, for example) with a coat of penetrating liquid dye or tint. 4. To treat (specimens for the microscope) with a reagent or dye that makes visible certain structures without affecting others. v.intr. To produce or receive discolorations. n. 1. A discolored or soiled spot or smudge. 2. A blemish on one's moral character or reputation. 3. A liquid substance applied especially to wood that penetrates the surface and imparts a rich color. 4. A reagent or dye used for staining microscopic specimens. No where in the definition of stain does it state smell or odor. I will be interested to see what transpires of your letter.