1, Report:
#1265714
Posted Date:
Nov 05 2015
Roomstore DAMAGED ITEMS Delivery harassment Phoenix Arizona
11/4/2015I'd give a negative star if I could. We have spent a LOT of money at the store. Bought many items. Had to return all but one over and over until they got it right. They either delivered the wrong thing or it was damaged. They always made us keep it and refused to take it ba...
Entity
Categories: Furniture & Furnishings
2, Report:
#1073311
Posted Date:
Aug 06 2013
Mor Furniture - Mor Furniture for Less 4 month plus delay Tempe Arizona
DO NOT BUY ANYTHING FROM MOR FURNITURE FOR LESS
On March 25th, 2013, I took my mother out to shop for her birthday present (she's 77) after her recuperation from her second open-heart surgery in the past year. We looked everywhere, from The Roomstore, Ashley Furniture, The Dump and ...
Entity
Categories: Furniture & Furnishings
3, Report:
#1055333
Posted Date:
May 31 2013
The Roomstore sold me a defective piece of furniture Webster Texas
Last Spring I purchased a piece of office furniture from the Roomstore during their closeout sale. I selected the piece on the floor because they said that that was the only piece left. I inspected it at the store and was satisfied with it. Once it was delivered I inspected th...
Entity
Categories: Specialty Stores
4, Report:
#1045022
Posted Date:
Apr 21 2013
The Room Store 59th ave and Bell rd Delivered defective product and said we broke product while they tested in front of us. Glendale , Arizona
Upon delivery of our new couch when testing the mechanism , the legs wouldn't go up. The technician said they would replace 15 min later we get a call from someone from the roomstore saying that we refused an item even though we broke it. I don't know what games they're playing here...
Entity
Categories: Furniture & Furnishings
5, Report:
#1003419
Posted Date:
Jan 25 2013
RoomStore Tim Walter Regional manager., Single women taken advantage! Over paid what was quoted, all damaged furniture shipped Phoenix, Arizona
Friends recommended the RoomStore to me, a snowbird from Canada. I called the RoomStore from Canada and asked to speak to Woody the sales man that I was referred to. They said he does not work here, Jac has taken over. I outlined in detail what I needed as I was coming down for the ...
Entity
Categories: Mattress Stores
6, Report:
#981536
Posted Date:
Dec 13 2012
The RoomStore Beyond the awful experience and intentional dishonesty encountered during our purchase, followed by Federal Truth In Lending violations; today when calling to initiate a warranty claim I learned that Will not honor Warranties Glen Allen, Virginia
Not only was the purchase experience awful, the sales and management intentionally dishonest and their practices in clear violation of Federal Truth In Lending laws, but now the warranties I purchased (financed), which are still within coverage periods, are unable to be ho...
Entity
Categories: Furniture & Furnishings
7, Report:
#943060
Posted Date:
Sep 18 2012
Roomstore THEY DO NOT CARE! Scottsdale, Arizona
I have had a terrible experience with the room store! The store on Scottsdale Rd. in Scottsdale is where I purchased my furniture. I am having issues with a sofa - Rock hard and cushions do not stay in place. The love seat and corner piece I purchased are showing w...
Entity
Categories: Furniture & Furnishings
8, Report:
#904139
Posted Date:
Jul 01 2012
The Roomstore Stole Our Money Woodbridge, Virginia
On 24 June 2012 we bough a dining room table and chair set on the woodbridge, VA Roomstore. At the time there was a Big Sale-Liquidation poster in the window. We bought a dining room table and set of 4 chairs from the floor sample - and 2 additional chairs that were coming down from...
Entity
Categories: Furniture & Furnishings
9, Report:
#887536
Posted Date:
May 24 2012
Roomstore Furniture The furniture they sold me two months ago is falling apart. The recliner was replaced with another one that has bolts falling out. Now the coffee table is coming apart and they said I have to take a p Phoenix, Arizona
I am wanting to let people know about the Roomstore selling poorly made furniture. Now I know you must check out recliners like you were buying a car. It is so embarrassing to have a chair that falls apart when you first recline in it. Then I was inconvenienced by having to have ano...
Entity
Categories: Furniture & Furnishings
10, Report:
#878843
Posted Date:
May 06 2012
Roomsstore Went out of business without giving me my money Mesquite, Texas
I went into the roomstore to shop for living room furniture in April 2012 unaware that they were going out of business I put a living room set in layaway I wasn't really sure if I wanted the furniture but input money downwith assurance from the csr that I could cancel and getmy mone...
Entity
Categories: Furniture & Furnishings
11, Report:
#850567
Posted Date:
Mar 08 2012
Arizona Roomstore The RoomStore Failed to honor 5yr extended warranty Glendale, Arizona
I paid almost $2000 back in 2009 for a reclining sectional sofa which included the 5yr extended warranty. The brackets that support the foot rests have all bent to the point where you cannot put them back down. Called for warranty service and they say that because there are some sta...
Entity
Categories: Furniture & Furnishings
12, Report:
#822502
Posted Date:
Jan 14 2012
The Roomstore in Glendale, AZ If you DON'T CARE ABOUT CUSTOMER SERVICE, QUALITY OR WARRANTEES,THEN SHOP AT THE ROOMSTORE. Glendale, Arizona
We purchased the leather sectional, a sofa table, cocktail table and an end table. The Sofa set was damaged all but one piece in the delivery truck. We hear its from rubbing inside and it ends up either tearing or rubbing the rubber off of the back sides of the set. ...
Entity
Categories: Department & Outlet Stores
13, Report:
#789782
Posted Date:
Oct 17 2011
ROOMSTORE ROOMSTORE RIPPED ME OFF FOR OVER $400!!! AND WOULD NOT HONOR MILITARY DISCOUNT! WALDORF, Maryland
I place an order with the Roomstore in Waldorf for a 7 piece bedroom set with a 20% discount sale. I was told I could not get the additional 10% military discount because they already had a 20% discount.
I thought that was odd, but not big deal. The original order was for about ...
Entity
Categories: Furniture & Furnishings
14, Report:
#720069
Posted Date:
Apr 21 2011
The Roomstore Furniture store Goodyear, Arizona
We bought 2 leather recliners and sofa 2 and a 1/2 years ago from The Roomstore. All of the furniture has been redyed 3 times, re-stuffed 3 times, seams restitched, Needs to be re-stuffed again. Our backs are killing us because when the stuffing gives out there is a board in the fur...
Entity
Categories: Furniture & Furnishings
15, Report:
#682365
Posted Date:
Jan 14 2011
The Roomstore Corprate Managers, The Roomstore PHOENIX, Arizona
We purchased a special order with a new employee so after many hours the manager kept tearing up our contracts saying the sales guy wrote things wrong. We ordered our chaise to be reversed and not knowing company jargan or policy we signed order. They would not honor to match sales ...
Entity
Categories: Furniture & Furnishings
16, Report:
#653364
Posted Date:
Oct 20 2010
Room Store The Room Store These people are LIARS and have TERRIBLE customer service Glendale, Arizona
My fiance and I purchased a 7-piece living room set and chair from The RoomStore on 5/29/10 by debit card. We were told at that time by the sales person that the particular set we were purchasing was not currently in stock, but that it would arrive the week of 5/30/10 and that our f...
Entity
Categories: Furniture & Furnishings
17, Report:
#651101
Posted Date:
Oct 15 2010
The Roomstore will NOT deliver as promised, will NOT return your calls, and will NOT have a reasonable answer for you! Mesa, Arizona
I purchased furniture 7/31/10 from the store mgr. & was told to expect delivery within 4-6 wks. On the fourth week I called & the sales girl said That's weird, there's no information. May I have a manger call you? The manager never called so I called again and wa...
Entity
Categories: Home & Garden Stores
18, Report:
#431701
Posted Date:
Jan 07 2010
The Az Roomstore/ The Rental Store/ Jason Dice/ jason dice is a liar and a scam artist. the roomstore is a scam and bad salespeople Goodyear Arizona
Me and my wife decided to go to the roomstore to purchase a bed for our daugther and as we were looking for furniture, i inquired about the in house financing. we applied but were decline due to us just purchasing a house. Our credit was locked for a month is what our realtor said. ...
Entity
Categories: Furniture & Furnishings
19, Report:
#541210
Posted Date:
Dec 17 2009
The RoomStore Warranty STINKS! Mesa, Arizona
When it comes to stains, The RoomStore's 5-Year Furniture Protection and Extended Warranty Plan covers visual stains only. If you have a smell that goes along with that stain, be ready for a foul surprise and some stinky customer service.
Tim, a customer service manager, reported ...
Entity
Categories: Furniture & Furnishings
20, Report:
#522659
Posted Date:
Nov 12 2009
Roomstore HRS Both Roomstore and the Roomstore credit card with HSBC. INCOMPETENT DISHONEST PRACTICES Sterling, Virginia
1. Roomstore teamed with HSBC credit are 2 of the worst places in my entire life I have EVER dealt with. They have deceptive practices and incompetent people working for them. On the website it stated no payments or finance charges until 2010. When I got into the s...
Entity
Categories: Specialty Stores
21, Report:
#507845
Posted Date:
Oct 12 2009
ROOMSTORE Averted Purchase - Suffering Credit Hardship Temporarily - Consideration for ALL FURNITURE PURCHASES Plano, Texas
Fresh for the fall of 2009, some interesting 'after the fact' issues have come to light about this persisting Texas-based firm. My wife and I went to replace furnishings for our apartment to this store and location on September 26, 2009. This was our first (and last) exp...
Entity
Categories: Furniture & Furnishings
22, Report:
#504848
Posted Date:
Oct 06 2009
ROOMSTORE FURNITURE Is trying to rip us off with an exchange of a couch they sold us with a manufacture default. We bought couches and withing 3 months of owning them they were broken, and service has been out 2 times in 6 months, and now wont refund all of our $ for our manufacture defaulted couches Webster, Texas
We Bought our couches from the roomstore and withing 6 months of owning them service has been out twice, and one of the times ordered the wrong parts. We have owned the couches for 8 months and they have been broken 5 months out of the 8. After service finally fixed the couches they...
Entity
Categories: Furniture & Furnishings
23, Report:
#463892
Posted Date:
Jul 28 2009
RoomStore are not honoring there warente on the sofa that I purchased Myrtle Beach South Carolina
I bought a sofa from the RoomStore and before the year was up on my warente there was a mark on the sofa that the the leather protection co would not even look at it said that it had to be a manufactures defect, I have a letter from the office manager stating that I was in the stor...
Entity
Categories: Furniture & Furnishings
24, Report:
#451770
Posted Date:
Jul 28 2009
THE ROOMSTORE SOLD DEFECTIVE FURNITURE FAYETTEVILLE North Carolina
I purchased a living room set from the ROOMSTORE in December of 2008. In March the massage unit on one side of the couch stopped working. Since March technicians have been to my house at least three times ordering more and more parts and the problem is still not fixed. This is now M...
Entity
Categories: Furniture & Furnishings
25, Report:
#472313
Posted Date:
Jul 22 2009
The Room Store - Roomstore - The Roomstore Missing parts, customer svc did not send parts, then sent wrong parts Mesa Arizona
My husband and I spent $4,000.00 at the Mesa Roomstore location. We purchased a sectional and a wall unit for the living room. The delivery folks came out and put the unit in place and together (halfway) and we did not realize that the shelves were not in place. No biggie. So, we go...
Entity
Categories: Furniture & Furnishings