Complaint Review: The Ups Store store Number 9544851911 - Lauderhill Florida

If UPS did not want to pay in the event of the item being stolen in transit, they should not have taken the extra money for insurance. By accepting payment for package insurance and agreeing to ship the package, they agreed they would pay if the item was lost, damaged, or stolen. The only way they do not have to pay is if you cannot prove value or if they are accusing the receiver of lying about the package being empty. If the item was purchased for $9000 or it was appraised as such, you should be able to recover the $9000. If UPS did not want to take full responsibility, they should have notified the sender that UPS would not offer insurance coverage and would not guarantee all contents be undamaged and successfully delivered prior to the sender paying for the shipping. Otherwise, they are responsible no matter who has stolen, damaged, or lost it prior to delivery. Otherwise, what is the purpose of the insurance if they can say "it wasn't me so I don't have to pay" every time?

I fail to see how this would be the fault of UPS, or the UPS Store from which you shipped it for that matter. You said there was a note that it had been opened by customs. You are aware, I hope, that customs agents are government employees of a country and have no connection to UPS or any other shipping company. Furthermore, shipping any item to a religiously conservative nation ESPECIALLY a high-value one is gambling with odds not in in your favor. Middle eastern countries are notorious for having shipping restrictions that are pages long and contain some of the most corrupt customs officials in the world who won't hesitate for a second to take whatever they want out of the packages they inspect. Most likely the customs officials opened the customs forms, saw a declared value of a whopping $9000 US and immediatly "confiscated" the item for themselves. Then resealed it and sent it on its way to the recipient with nothing inside. I understand your frustration completely but I do not think that UPS or the UPS Store should be blamed for this one.

Scan the shipping receipt. I need to see the declared value, tracking number, origin and destination of the shipment.

I've been transferred several times today, requesting the 'District Loss Prevention Manager' to no avail. No one in UPS has heard this title. I finally ask for a manager and she too couldn't help me. So I do not know where to go at this point. I have never received any documents from UPS on this issue. I've been dealing with managers after managers over the phone. Any suggestion, such as names if known, please provide me. Thanks

The correct title is "District Loss Prevention Manager". I haven't been with UPS for over ten years at this point, but I'm certain they still have an LP department. (LP = Loss Prevention). If you call the CSTC (Customer Service Telephone Center) in your local phone book they can take your information and have the individual Manager responsible for your area call you. What do you have in writing from UPS? After four months you should have something in writing. If you do, scan it and post it here. Getting this taken care of should be easy despite the difficulty you're claiming to have to this point. If you will provide all of the information you have gathered to this point, I'd be happy to help. MyTimeAZ