Shannon
Denton,#2Consumer Comment
Tue, June 27, 2006
The UPS Store we dealt with are the ones to blame since they mishandled the whole situation. They lied about some of things they said they did. We received the denial fax from The UPS Store that they received from UPS and they left out a lot of things as far as the claim went. They even threated to throw the engine in the dumpster if we did not go pick it up the day after she resubmitted the claim. They did not tell UPS we had purchased insurance on the package when they submitted the claim and UPS said the photos of the damaged engine did not make a difference. Also, UPS said that the UPS Stores purchase insurance from a third party and it does not know who that third party is since each store deals with a different liability insurance company. I know the UPS Store is a franchise and has nothing to do with UPS other than using their name as part of their business. The UPS Store would not even offer a refund on shipping. The staff was rude and inexperienced!!! Thanks for your comments we've got it handled on this end.
Steve
Bradenton,#3Consumer Suggestion
Tue, June 27, 2006
Shannon, The UPS Store has absolutely nothing to do with the insurance. They do not pay the claim, and they make nothing off the premium paid for it. That store is just an independently owned business. A franchise. It is UPS itself that denied your claim. You need to go in person to a main UPS location and speak with a manager and present all of your evidence to a real person face to face. A real person who has some authority to get something done. They will then most likely assign an adjuster to your case. You hav to be persistent, but polite! But DO NOT deal with the little stores anymore. They cannot do anything! Did you actually prepare and submit an actual claim form? Did you get a copy of it? Did you actually get a denial letter or did someone just verbally tell you it was denied? Demand everything in writing and keep copies! Good luck