Satellitebluenb
Pennsburg,#2UPDATE EX-employee responds
Tue, April 29, 2008
This claim should have gone out on UPS's behalf, not on The UPS Store. The UPS Stores are franchises. They are there to assist in packaging your items correctly, sending them off where they need to go, and acting as a middle man for items sent through the store. When it comes to damaged items that were not packaged by The UPS Store...generally, you do not get your money back...whether you paid for insurance or not. There's many people that have claimed "I wrapped this thing so carefully! There's no way it could have been broken!" When it turns out that the 'proper' packaging turned out to be a bunch of crumpled up newpaper with the item lined in towels. A t-shirt is not going to protect your fragile items. You have to wrap things like that in bubble wrap, and I mean about 4" of bubble wrap surround the item. Put about 2" of packing peanuts in the bottom of the box, or foam if you prefer, put the item directly in the center and pour more packing peanuts on top. Shake the box around to settle the peanuts, and then add more. When you go to close the box lid, there should be a slight hump when you tape it shut. You also must have at least 2" of packing peanuts or foam on every side of the item. For something extremely fragile, double boxing it would have been a smart idea. Which means you put the box you just previously packed inside of a box packed the same way with the peanuts. Yeah, you may spend a bit more on shipping because of the box size, but at least you know your item would have made it there in one piece. The store I managed used to package and send VERY expensive antique trains all over the country on a daily basis and we never had one thing break. We had one customer call and complain that he thought we 'overpacked' the item 'just to charge him more for shipping' and he wanted some of the money back. I had to sit there for over 30 minutes with him on the phone explaining to him that we always package our items to UPS standard to ensure that the item arrives safely. He continued to argue with me until I stated, "Well, if I were to pay $12,000.00 for a model train set, I think I could afford to spend the extra $100.00 for shipping and proper packaging knowing that my item will arrive to me in the same shape I bought it." So, words of advice, always leave the packaging up to the store. That way, if it does get damaged during shipping, then it will automatically be covered since the store is the one that packed it. If you don't want them to pack it, you could always bring your packaged item to the store, untaped, and ask them to check the packaging to make sure it is sufficient and to UPS standard so then you know it's okay. Then tape it shut after they approve it.
Adam
Tucson,#3UPDATE Employee
Wed, May 16, 2007
My question to you is did you package the item with any packaging material. Shipping an item with T-Shirts is hardly correct packaging. Peanust and foam are correct packaging. Packaging peanuts are designed to give when an item is transported from one location to another. All packages transported throught he UPS System are machine sorted. Not too many hands touch these packages. What do you expect when the item is wrapped in a t-shirt. You should have let the store pack the item if you did not know what you were doing.
Adam
Tucson,#4UPDATE Employee
Wed, May 16, 2007
My question to you is did you package the item with any packaging material. Shipping an item with T-Shirts is hardly correct packaging. Peanust and foam are correct packaging. Packaging peanuts are designed to give when an item is transported from one location to another. All packages transported throught he UPS System are machine sorted. Not too many hands touch these packages. What do you expect when the item is wrapped in a t-shirt. You should have let the store pack the item if you did not know what you were doing.
Adam
Tucson,#5UPDATE Employee
Wed, May 16, 2007
My question to you is did you package the item with any packaging material. Shipping an item with T-Shirts is hardly correct packaging. Peanust and foam are correct packaging. Packaging peanuts are designed to give when an item is transported from one location to another. All packages transported throught he UPS System are machine sorted. Not too many hands touch these packages. What do you expect when the item is wrapped in a t-shirt. You should have let the store pack the item if you did not know what you were doing.
Adam
Tucson,#6UPDATE Employee
Wed, May 16, 2007
My question to you is did you package the item with any packaging material. Shipping an item with T-Shirts is hardly correct packaging. Peanust and foam are correct packaging. Packaging peanuts are designed to give when an item is transported from one location to another. All packages transported throught he UPS System are machine sorted. Not too many hands touch these packages. What do you expect when the item is wrapped in a t-shirt. You should have let the store pack the item if you did not know what you were doing.
Larry
West Sacramento,#7Consumer Comment
Fri, May 11, 2007
UPS has one stock answer for all damage: improper packing. They never pay an insurance claim for breakage. You should have foreseen that they would drop it from the fourth floor window and drive over it with a truck and packed it accordingly.