- Report: #992845
Complaint Review: thetrainline.co.uk - Internet Internet
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Author Confirmed
Why?
thetrainline.co.uk
thetrainline.co.uk Internet, W3 7SR Internet, United States of America
Phone:
020 87400986
Web:
www.thetrainline.co.uk
Categories:
Business Rating:
(0)
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thetrainline.co.uk I had to go from London to East Anglia to help sort my parents house after my mother died. So I needed to get there by train & hire a vehicle to get back. Internet
Report Attachments
neil, london w3
I booked a trip to gt yarmouth, as the fare was to cost me close to 80.00 I went to the internet & got a ticket for 17.00. I was over joyed, I bought the ticket on-line & all was ok! then I find that thetrainline.co.uk has a connection with a coupon firm. this was the first time I have used the internet for this type of thing & was not intrested in coupons. I found that a coupon company has taken out about 80.00 from my account without me asking they say I clicked on their add but I never did, I have been in-touch with both, thetrainline says they are providing an extra service & the coupon company says thet will give me some but not all of my money back. I visited the coupon site & I find I am not alone. the company: the complete savings customer service .co.uk
Free phone 0800 389 6960 is the coupon firm.
neil, london w3
I booked a trip to gt yarmouth, as the fare was to cost me close to 80.00 I went to the internet & got a ticket for 17.00. I was over joyed, I bought the ticket on-line & all was ok! then I find that thetrainline.co.uk has a connection with a coupon firm. this was the first time I have used the internet for this type of thing & was not intrested in coupons. I found that a coupon company has taken out about 80.00 from my account without me asking they say I clicked on their add but I never did, I have been in-touch with both, thetrainline says they are providing an extra service & the coupon company says thet will give me some but not all of my money back. I visited the coupon site & I find I am not alone. the company: the complete savings customer service .co.uk
Free phone 0800 389 6960 is the coupon firm.
neil, london w3
2 Updates & Rebuttals
Neil A Heywood
London,United Kingdom
Complete Savings
#2Author of original report
Tue, January 08, 2013
I would like to make it clear to all, I did not click on any third party icon whilst on "thetrainline.co.uk" site. As for coupons, I do not buying on the net that a coupon would give me an advantage.
My ticket, if bought at the rail station was around 78.00 & now the ticket has cost me close to 100.00. I only got to know months later when I got paperwork from my card company.
I visited their sit as I said, there are many complaint about this company & none I saw were linked to "thetrainline.co.uk" they all have the same storey as I have had.
As for giving them permission to use my card details, I can say I did not & they could have only got it from "thetrainline.co.uk." I was under the belief that this is not allowed, I have limited knowledge on buying on line but I do know I never asked for this & have no use for this type of site.
Below I have pasted a part of their reply: I would like to finish this by saying that, Complete Savings has never e-mailed me as they say they do & only did when I complained to them. They did offer me 20.00 but I want it all back.
It is clear on the Complete Savings sign-up page that following the first 30 days, you will be charged 10 per month to access the savings and cashback offers. It is also clear that you may cancel your membership at any time. We send out regular email communications to all members, reminding them about how they can use the programme to make great savings, and also reminding members of the monthly fee.
CompleteSavings
London,Other,
United Kingdom
Complete Savings membership sign-up process
#3UPDATE Employee
Tue, January 08, 2013
I am sorry to read that you were unaware of your Complete Savings membership, and I would like to give you a little more information about both the programme and the sign-up process.
You will have found the Complete Savings programme after clicking on a banner offering cashback on your next purchase at the site you were using. Clicking on this banner will have taken you to the sign-up page for Complete Savings, which is a savings programme for online shoppers. It is clear at this point that in order to claim the cashback on offer you must become a member, and that membership is free for the first 30 days, after which it is 10 per month. As a Complete Savings member you have access not only to the initial cashback offer, but also to an ongoing 10 monthly member bonus, 20% off giftcards and 10% cashback at over 650 top online stores.
No information is transferred from the website you were previously using. In order to create a Complete Savings membership, you have to enter the following details into the sign-up page: your name, your email and postal addresses, a new password and your credit or debit card details for the monthly fee. You also need to agree to the terms and conditions of membership.
It is clear on the Complete Savings sign-up page that following the first 30 days, you will be charged 10 per month to access the savings and cashback offers. It is also clear that you may cancel your membership at any time. We send out regular email communications to all members, reminding them about how they can use the programme to make great savings, and also reminding members of the monthly fee.
I hope that this answers all of your questions about your Complete Savings membership. If you would like to discuss anything further, please contact our team on 0800 389 6960 or email [email protected] and we will be happy to help.
Complete Savings Customer Service
