- Report: #599636
Complaint Review: Thompson & Company Of Tampa Thompson Cigar - TAMPA Florida
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Author Confirmed
Why?
Thompson & Company Of Tampa Thompson Cigar
5401 Hangar Court Tampa, FL 33634 TAMPA, 33634 Florida, United States of America
Phone:
1-800-573-9099
Web:
www.thompsoncigar.com
Categories:
Business Rating:
(0)
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Thompson & Company Of Tampa, Thompson Cigar CREDIT CARD FRAUD!!!! CHARGED US $98.50 FOR A CIGAR CLUB WE NEVER JOINED!!! CUSTOMER SERVICE UNRESPONSIVE!! TAMPA, Florida
In December of 2009 I ordered a 20 cigar 'Sampler Pack' from Thompson Cigar for $29.99. The cigars were of horrible quality, very dry and crumbly, nasty aroma, and not worth the price despite the fact that we got twenty of them for thirty bucks.
We began to get telemarketing calls (not to mention tons of spam and mail order catalogues) from them almost immediately. Each time they called, they offered to enroll us in a 'Cigar Club', and each time we declined. The last time we spoke to one of their telemarketers was in February of 2010, at which time we asked to be taken off their call list.
The calls stopped.
On April 26th of 2010, I noticed a pending charge on our Visa card in the amount of $98.50 from Thompson Cigar! I attempted to call them immediately, and like others who have complained here, could not get through to customer service, although calling their order line got an immediate answer.
I contacted the Visa card issuer and informed them that this was a fraudulent charge. The only way to guarantee that this charge would not go through was to report the card lost or stolen, which we proceeded to do. This set off a chain reaction and ALL of our credit cards were frozen, causing me untold inconvenience because I have several services (like our internet and telephone bill) set to automatically be billed to these cards each month.
Today, May 3, 2010, I finally got ahold of a 'customer service' rep who barely spoke english. He refused to resolve anything, saying that someone else would be calling me back later in the week. He also stated that the "order" (the order we never placed or authorized) would be shipped this week.
I kept telling him that we had NOT placed an order, and that we had NOT given consent to join their 'Cigar Club.' In fact, the mailing address they have for us is no longer valid, as we have gone to a PO Box because our regular mailbox had been the target of vandals on several occasions. At this point I have no way of knowing IF an order was indeed shipped but it shouldnt matter because we didn't PLACE a second order with them.
Buyer beware! These people, once they have your credit card # on file, will place fraudulent orders on it, months later, and give you nothing but the runaround when you attempt to dispute it.
They say all orders are tape recorded, but they refuse to play the tape of any conversation we may have had authorizing this charge. The reason for that is simple, no such recording exists.
I intend to file a complaint with both the Postal Inspector and the Attorney General, but in the meantime I've had all my credit accounts frozen and am without a credit card until new ones can be issued, which is going to take about a week, and then of course I have to change all my billing information on the various services I've used these credit accounts to service.
2 Updates & Rebuttals
Fernando
Paterson,New Jersey,
United States of America
HI
#2General Comment
Thu, January 10, 2013
I have a letter sent by Caine Weiner to name d Fernando Romero $224.54 this was not a bill of Fernando Romero
mister David Berlin LLerena mailing things to my name with out my allow receiving membrecia wing which I was already inscribed and delete for times behind bony authorization this bill nonis mine I meet enla painful need to demand them to you for fraud they are receiving wing persoan wrong that one tells that it is determinantemente for David Berlin LLerena
that it please fix this problem att
Fernando Romero
Tom Timmons
Tampa,Florida,
United States of America
Thompson Cigar Customer Service
#3UPDATE Employee
Wed, May 05, 2010
Dear Sabrina,
I apologize for the poor service you received. I would like to resolve the billing issue to your full satisfaction.
Sincerely,
Sarah Miller
Customer Service Manager
Thompson & Co. of Tampa, Inc
(813) 884-6344 ext 230
