- Report: #1007690
Complaint Review: thredup.com James Reinhart (CEO)Stephanie Edwards Musa - san francisco California
Reported By:
justnatalie -
dublin, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
thredup.com James Reinhart (CEO)Stephanie Edwards Musa
580 Market St, 4th Floor san francisco, 94104 California, United States of America
Phone:
Web:
www.thredup.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
thredup.com, James Reinhart (CEO),Stephanie Edwards Musa Stephanie Edwards Musa, James Reinhart Deceit,Poor communication,Theft san francisco, California
I sent in a bag of 24 items including brand new items with tags, 4 items were accepted. The "chosen" items were not the brand new or newer/barely worn items either. In return I was paid $13. I was confused and ranted via their Facebook wall and via email. I sent a message to the CEO and have not heard back yet. A rep emailed to ask if I'd like to chat. I was told my items were stained & worn and donated?! I was also told there was a new return program in effect but because my bag did not include a returns card, I could not take advantage of that return program.
Yes, you read that correct - They have started a return program but my bag did not have a piece of paper inside of it that asks "would you like your items back" -not exact wording, but you get it- so I cannot have my items back. Initially, when I posted on their wall, I thought it was just my luck but then a good friend chimed in and said they did the same exact thing to her -minus the return program- then a few other moms, including inbox messages. I got an attorney on the line right away after that. This is not a consignment shop, it's a ripoff warehouse.
Yes, you read that correct - They have started a return program but my bag did not have a piece of paper inside of it that asks "would you like your items back" -not exact wording, but you get it- so I cannot have my items back. Initially, when I posted on their wall, I thought it was just my luck but then a good friend chimed in and said they did the same exact thing to her -minus the return program- then a few other moms, including inbox messages. I got an attorney on the line right away after that. This is not a consignment shop, it's a ripoff warehouse.
