Complaint Review: Thrifty Wholesaler - Dallas Texas

 I have a beauty supply store in the Bahamas and  I sell MAC cosmetics. My usual supplier did not have the items I wanted so I used the internet to search for another supplier that sold authetic MAC cosmetics. That was when I came across Thrifty Wholesaler  in January 2013, and sent them a request to provide me with their price list, minimum quantity to order and what items where available or in stock at that time.

Ms. Foster confirmed the minimum quantity to be 200 pieces and sent me an email with the prices. We communicated via email back and forth until I finally decided to go ahead and do business with her. She advised that the only method of payment was a bank transfer (which I was very uneasy with) but needed the items that no one else seemed to have at that time except her.

I sent her a isting of what I wanted and asked her to confirm if the items were in stock and the amount of time it would take to ship the items. She confirmed that everthing I requested was in stock and the processing and transit time would be 7-10 days. The total for my order was $2,586.00 and the bank information  was emailed to me to transfer the funds into her account.

This is the information that she emailed to me:

BANK NAME: BBVA COMPASS BANK

BANK PHONE: 214-706-8036

BANK ADDRESS:

8080 N CENTRAL EXPY

DALLAS TX 75206

COMPANY: IRIE ARTS & HOME

SWIFT CODE: CPASUS44

IBAN CODE: 111907445

ACCT#002535824935

9090 Skillman St

Dallas Tx 75243

On March 8th 2013, I wired $2,586 to the above accountand also paid an additional $117.01 for wire transfer fees for a total amount of $2703.01, because I live in the Bahamas and was wiring funds out of the country.

I communicated with the seller from that point on, sending emails, trying to find out when my items will ship. On May 4th, 2013 I sent an email requesting a refund because I had not received the item that I paid for and the seller promised that it would only take 7-10 working days from the payment receipt date. The seller advised that I could not be refunded because she already sent the payment to the warehouse in California and was waiting for them to ship the items to her in Dallas to be shipped out to me in the Bahamas. I explained to Ms. Foster that this was not our agreement and I wanted a refund.

On May 16th, I finally recieved the tracking number and was advised that it would take another 12-14 days to arrive in the Bahamas. On May 21,2013, I received the second tracking number and was advise that two boxes were sent that contained my order and was being shipped via USPS.

On May 27,2013, I tracked the packages and found out that they were leaving Florida and not California or Dallas at Ms. Foster had stated in an earlier email. I inquired via email about this and she replied that some packages are shipped from California or Florida and that she was misinformed.

On June 5th, 2013 almost three months after payment, I received the shipment and it was not complete. The shipment was off by $1,382.00 worth of merchandise that I did not receive. I was furious and emailed her immediately. She advised that she would check with the warehouse and get back to me.

On June 5th, 2013, I sent Ms. Foster an email with the merchandise quantities that were missing. On July 17, 2013, she advised that the missing items have been reordered and warehouse would send the missing items out  within 1 week. To date ( August 15, 2013) I have not received the merchandise nor a refund, nor can I get into contact with Ms Foster as she does not respond to my emails or voice messages that I have left.