- Report: #1333079
Complaint Review: Thrive Themes - Internet
Reported By:
Anthony -
Vancouver, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Thrive Themes
Internet, USA
Phone:
NA
Web:
www.thrivethemes.com
Categories:
Business Rating:
(0)
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Thrive Themes Automatic $147 renewal, refund denied Switzerland Internet
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Thrives Themes is a webdesign tool software company based in Switzerland.
They ripped me off imo, by using shady auto renewal practices. They lack integrity.
A year ago I purchased their Thriveleads and ThriveThemes softwares. I signed up for automatic renewals, though it was one year ago, and I can't remember agreeing to that. I usually say no to such things.
Here's the response I got to the refund request:
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12:23 AM (18 hours ago)
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IMPORTANT: DO NOT REPLY TO THIS EMAIL! This is a Notification Message Only.
If you would like to reply, please follow the link below and reply in the
forum thread.
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Gellie N wrote:
Hello Anthony,
Thanks for getting in touch!
I’m very sorry, but if you didn’t cancel the membership (or asked us to
cancel it for you) before the payment went through, there is nothing we can
do from our end, unfortunately. Recurring payments are non-refundable, even
if the membership has been renewed less than 30 days ago.
Kindly refer to our Refund terms and condition:
https://thrivethemes.com/tkb_item/refund-terms-and-conditions/
Best regards,
Gellie N
Post Link: https://thrivethemes.com/forums/topic/147-charge-2/#post-370729
If you would like to reply, please follow the link below and reply in the
forum thread.
===========================================================
Gellie N wrote:
Hello Anthony,
Thanks for getting in touch!
I’m very sorry, but if you didn’t cancel the membership (or asked us to
cancel it for you) before the payment went through, there is nothing we can
do from our end, unfortunately. Recurring payments are non-refundable, even
if the membership has been renewed less than 30 days ago.
Kindly refer to our Refund terms and condition:
https://thrivethemes.com/tkb_item/refund-terms-and-conditions/
Best regards,
Gellie N
Post Link: https://thrivethemes.com/forums/topic/147-charge-2/#post-370729
Anyway, I just received an auto payment via Paypal for $147 U.S. and Thrive Themes has refused a refund.
Depsite repeated requests to communicate, they replied by ignoring my requests and locking me out of the discussion.
I haven't used this software in a year, and had I realized I would be hit with this massive bill for a tool I never use, I would have opted out. However, they do not warn you that a payment is upcoming. Why would they? People would say no thank you. Looking at the other rip off report on this company, I'm not alone.
They do not allow you to refund a bill for $147 U.S. one hour after you are charged--on a year old renewal. Give me a break. Shady!
There is no number to call. you can't even post to their facebook unless it's a comment (They banned me for spamming it with angry comments asking for my refund.)
I suppose this massively successful company cares more about losing a little affilliate money than building a brand based on integrity. Sure it was my mistake to not remember there was a clause a year ago that stated I would be billed. But who cares? Right? My bad! Stupid year long user of their product.
They know they are ripping people off. That's why I'm spending the next week writing about this, and spreading the word. My friends in the media are always looking for outrage stories. I'll tell them my kids didn't eat this week.
1 Updates & Rebuttals
David
Charlotte,North Carolina,
USA
AGREE - Shady policy
#2General Comment
Mon, November 28, 2016
I unfortunately had the same thing happen to me! I was not notified of a pending renewal fee - and BAM - $147 dollars ripped out of my bank account.
Same scenario - I requested a refund however they refused to.
If ONLY they had warned me of the charge, there's a chance that I might have stayed with them. I think it's a simple business courtesy jesture to at a minimum, notify your customer of such a charge.
It truly is shameful. I would stay away from this company.
