- Report: #1467270
Complaint Review: Thumbtack - San Francisco CA
Reported By:
Douglas -
Denver, Colorado, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Thumbtack
San Francisco, CA, United States
Web:
thumbtack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Thumbtack Misleading vendors at best and possible fraud San Francisco CA
Report Attachments
http://prntscr.com/lhwrqp
http://prntscr.com/lhws0n
Wow, just wow. I received the top screenshot from Thumbtack. You can clearly see in the top blue line
"Congrats, no need to quote!
Jenna O. has already selected you from a list of pros. Reply to seal the deal."
You can clearly see a $2600 price point.
The second screen shot shows in the line messages
"We are fun! Pick us!"
When I reached out to this client it told me I was going to be charged almost $45. Fortunately, I had hit my weekly budget, but I did not know at the time.
So, I reached out to the client. I wrote up a nice intro full of congratulations regarding her engagement and thanking her for her interest. I stated that I would need a little more info before I could draw up a contract.
Her response was,
"I have never heard of a DJ that costs more than $650. Thanks but that is just way out of our budget"
I was frustrated and I wrote back.
"Thanks, I just paid $45 for the privilege for this exchange. Next time you ask for an interaction know that the DJ is being charged. "
She then wrote back I didn't ask you to contact me. You reached out to me. We went back and forth a little more, but we remained polite. She then posted a 1 star review to my page and cut and pasted snippets of our conversation creating a narrative that was not the truth.
I contacted Thumbtack and asked for the only 1 star review I have ever received in 2.5 years to be removed. I showed them the evidence of our conversation and demonstrated with facts that what this client wrote was untruthful. Thumbtack refused to remove the review because it was about how the client "feels" regardless of the truth.
The other issue is that the client didn't understand she reached out to me. The messages I received from Thumbtack would indicate that I have a person who has been looking at my page. They are aware of the price I see on the screenshot above. If I reply at this time it's a turn key deal. The truth is anything but that.
In the end, after spending nearly 5 hours dealing with customer service, I was forced delete my account.
