- Report: #557906
Complaint Review: Tiger Direct Inc - miami Florida
Reported By:
KENNETH -
LAREDO, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tiger Direct Inc
7795 W Flagler St. Suite 35 miami, 33144 Florida, United States of America
Phone:
800.888.6111
Web:
Categories:
Business Rating:
(0)
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Tiger Direct Inc LOST PACKAGE AND LACK OF CUSTOMER SERVICE miami, Florida
I bought 2 laptops from tigerdirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered.
I called tigerdirect and they told me to call UPS (tigerdirect's shipper). I called UPS and UPS told me that tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.
I did not received a single call from tigerdirect notified the situation or an outcome of the case. I called back and they (tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.
It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
I called tigerdirect and they told me to call UPS (tigerdirect's shipper). I called UPS and UPS told me that tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.
I did not received a single call from tigerdirect notified the situation or an outcome of the case. I called back and they (tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.
It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
2 Updates & Rebuttals
KENNETH
LAREDO,Texas,
United States of America
Email sent
#2Author of original report
Wed, February 03, 2010
Hello, I sent you an email. If you did not received it, you can email me @ [email protected]. Thanks, Kenneth.
To be continued........
Ernie E.
MIAMI,Florida,
U.S.A.
Not enough details....
#3UPDATE Employee
Wed, February 03, 2010
We apologize for the inconvenience we caused and thank you for bringing this matter to our attention.
Id like to research this matter further to determine exactly where our service failed but unfortunately we do not have enough information in your post to gather your account information. Please contact me at mailto:[email protected] your order details so we can properly address this issue.
I look forward to talking with you and I promise to work hard to find an accommodation that makes you feel comfortable giving us another chance.Best Regards.
