Cheri
Milwaukee,#2Consumer Suggestion
Thu, December 20, 2007
I am a regular Tigerdirect customer and have been for years, they've been pretty good in most regards (Except for the occasional foreign phone rep who needs to learn English). I agree to stay FAR away from any OnRebate promotion on Tigerdirect. Those two companies are seriously in bed with each other and they love doing the whole "I'm no responsible" game and one tells you to call the other, it's a back and forth battle that the CONSUMER LOSES. I purchased a HyVision monitor (I posted a separate report about this) and they dicked me around for MONTHS. I had to call HyVision themselves to start putting on the pressure and they did (Good company). I sent the SAME rebate form to OnRebate 3 times before I got an acceptance from them. I found with these losers you have to: 1. document everything and make multiple copies of what you send them 2. send the stuff via usps with tracking to prove the losers actually GOT the package and who signed for it 3. If you still have issues with them, harass the hell out of them via phone and fax, that usually gets them to move a little faster as they don't like to be pestered too much. I would really AVOID *all* OnRebate.com rebates if I were you, the 17 pages of complaints about them shows that it's not worth the hassle. However, any MANUFACTURER rebates from Tigerdirect are normally pretty good, and I've never had any issues with rebates from companies such as Crucial (ram chips), etc. -- LtDarkstar
Alex
Miami,#3UPDATE Employee
Wed, October 03, 2007
Dear Customer: We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at [email protected] with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible. Sincerely, Alex Tiger Direct Customer Service/Web Response