- Report: #87757
Complaint Review: Tiger Direct - Miami Florida
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Tiger Direct
7795 W. Flagler Street, Suite 35 Miami, 33144 Florida, U.S.A.
Phone:
305-415-2205
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Tiger Direct ripoff: Have received the return of purchased computer, at their direction, but will not refund money. Miami Florida
I purchased a Barebone Computer kit January 30, 2003 for a total of $524.00. The computer has never worked properly. I reported this to Tiger Direct in February 2003. Their customer service representatives have given me the run around since the beginning. They have given me different parts to exchange, which I had to do with the individual manufacturers. I had several computer services check to make sure of the connections. The barebone parts that I received simply did not work together.
I was contacted by Tiger Direct, July 28, 2003, after they were contacted by the Better Business Bureau. I returned the computer to Tiger Direct at their direction, after retrieving it from the Computer Service. September 8, I called Tiger Direct to find out why I had not received my refund. They informed me that the problem was not with Tiger Direct but with UPS as Tiger Direct had only received one box.
I knew this to be a lie because I had Mail Bag, Inc. confirmation that Tiger Direct had received both boxes at the same time.
A week later I received a box from Tiger Direct with the motherboard, power supply, CD recorded, and fan (other parts were missing). A note stated that they could not accept my return because the items were not in the original boxes. Though the parts were not in the original boxes they were sent to Tiger Direct. Tiger Direct contacted me after my second complaint with the Better Business and promise to refund my money. They even sent return authorization with and Air Freight Company. They have long ago had all their parts but still refuse to refund my money as I was told after a phone call to them April 13, 2004, stating they were not going to refund until they received the motherboard. They already have all parts.
I am not asking for the $200+ in repair services spent. I want my refund.
Donald
Seale, Alabama
U.S.A.
I was contacted by Tiger Direct, July 28, 2003, after they were contacted by the Better Business Bureau. I returned the computer to Tiger Direct at their direction, after retrieving it from the Computer Service. September 8, I called Tiger Direct to find out why I had not received my refund. They informed me that the problem was not with Tiger Direct but with UPS as Tiger Direct had only received one box.
I knew this to be a lie because I had Mail Bag, Inc. confirmation that Tiger Direct had received both boxes at the same time.
A week later I received a box from Tiger Direct with the motherboard, power supply, CD recorded, and fan (other parts were missing). A note stated that they could not accept my return because the items were not in the original boxes. Though the parts were not in the original boxes they were sent to Tiger Direct. Tiger Direct contacted me after my second complaint with the Better Business and promise to refund my money. They even sent return authorization with and Air Freight Company. They have long ago had all their parts but still refuse to refund my money as I was told after a phone call to them April 13, 2004, stating they were not going to refund until they received the motherboard. They already have all parts.
I am not asking for the $200+ in repair services spent. I want my refund.
Donald
Seale, Alabama
U.S.A.
1 Updates & Rebuttals
Michael
Miami,Florida,
U.S.A.
you received a credit for all items returned
#2UPDATE Employee
Tue, May 25, 2004
Dear valued customer, Our records indicate you received a credit for all items returned with the exception of the items you mention- the motherboard and the memory module. The credits were applied to your credit card in August and October of 2003. Please verify your statement to confirm the credits were issued. The motherboard was returned to you upon receipt due to the original packaging materials missing. We have a UPS tracking number on file that confirms it was sent back to you and delivered. Although you may have returned the motherboard, we have no record of this. This is an unfortunate situation that sometimes needs to be confirmed using tracking information. Please provide us with the tracking numbers for the two remaining items so that we may process your credits appropriately. You may contact Tiger Direct at 800-800-8300 so that we may further assist you.
