Alex
Miami,#2UPDATE Employee
Tue, May 29, 2007
Dear Customer: It seems like your original email did not make it to us. In that event, please email us at [email protected] with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience. Sincerely, Alex Tiger Direct Customer Service
Alex
Miami,#3UPDATE Employee
Tue, May 29, 2007
Dear Customer: It seems like your original email did not make it to us. In that event, please email us at [email protected] with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience. Sincerely, Alex Tiger Direct Customer Service
Alex
Miami,#4UPDATE Employee
Tue, May 29, 2007
Dear Customer: It seems like your original email did not make it to us. In that event, please email us at [email protected] with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience. Sincerely, Alex Tiger Direct Customer Service
Alex
Miami,#5UPDATE Employee
Tue, May 29, 2007
Dear Customer: It seems like your original email did not make it to us. In that event, please email us at [email protected] with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience. Sincerely, Alex Tiger Direct Customer Service
Sarah
waukesha,#6Author of original report
Sun, May 27, 2007
Alex in customer service as stated on my report asked me to email him, which I did, and have heard nothing back from him or the company.
Sarah
waukesha,#7Author of original report
Thu, May 17, 2007
I emailed the [email protected] like requested on Friday May 11 and have not heard anything. I have not even gotten a generic email back stating they received it. I have a feeling this email address is a blackhole email and is given to people just so they think some one is working on their issue. I have a meeting with the bank tomorrow to fill out the paperwwork to dispute my charges. Has anyone gotten any results from emailing this email?
Alex
Miami,#8UPDATE Employee
Fri, May 11, 2007
Dear Customer: We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, email with your Tiger Direct order number, as well as your rebate tracking number(s) if you have them, to [email protected]. We look forward to achieving a resolution for you as promptly as possible. Sincerely, Alex Tiger Direct Customer Service
Sarah
waukesha,#9Author of original report
Tue, May 08, 2007
I received an updated email tonight and it states Dear Valued Customer: Unfortunately we are unable to issue returns after 30 days of purchase as posted on our return policy on the back of your invoice or packing slip. Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately. Sincerely, Rachael TigerDirect.com Web Response If they really appreciated my business they would help resolve my claim. I also called them tonight and told the rep that i was recording this call since things change every 5 minutes. Keep in mind I started the call asking for a supervisor and was denied. The rep had me on hold for 52 minutes and not once checked back I finally hung up. I have filed complaints on: BBB Ripoffreports.com Bizrate ConsumerAffairs Florida Consumer Services FTC